PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

Comprehensive and Detailed In-Depth Explanation:

ISO 9001:2015 promotes the process approach, which allows organizations to structure their activities into interrelated processes. This approach helps ensure that processes effectively achieve intended results.

Clause 0.3.1 (Process Approach) states that "The application of the process approach in a quality management system enables understanding and consistency in meeting requirements, considering processes in terms of added value, and achieving effective process performance."

This aligns directly with option C, making it the correct answer. The other options are either partially correct or do not fully capture the purpose of the process approach:

Option A (Improvement based on interested parties) is a benefit but does not define the main goal.

Option B (Financial value) is not the primary focus of the process approach.

Option D (Reduction of resource consumption) may be an indirect benefit but is not a core objective.

Comprehensive and Detailed In-Depth Explanation:

Before conducting an audit, the certification body must provide an audit offer, which outlines the audit scope, criteria, and duration.

Clause References:

ISO/IEC 17021-1:2015, Clause 9.1.2 – Audit Planning: Requires the certification body to communicate key audit details before finalizing the audit process.

Why is the Correct Answer C?

The audit offer includes scope, criteria, duration, and engagement limits before the certification agreement is signed.

The certification body sends this to the auditee before finalizing the contract.

Why are the Other Options Incorrect?

A (Certification Agreement) → This is the contract signed after the audit offer is accepted.

B (Audit Plan) → The audit plan details the day-to-day audit schedule and is created after the agreement.

D (Audit Mandate) → This is an internal document for the certification body.

According to clause 10.2.1.b of ISO 9001:2015, the organization should evaluate the need for action to eliminate the causes of nonconformities, in order to prevent their recurrence. This means that the organization should identify and address the root causes and contributing factors of the nonconformities, and implement appropriate corrective actions that are effective and proportional to the impact of the nonconformities. In this case, the evidence statement that supports the finding of nonconformance is C, because it shows that the organization did not take effective actions to prevent the recurrence of the spelling errors in the print run, which resulted in repeated customer rejections and dissatisfaction. The other options are not directly related to clause 10.2.1.b, although they may indicate other nonconformities or weaknesses in the organization’s QMS. For example, option A may relate to clause 7.2 on competence, option B may relate to clause 8.6 on release of products and services, and option D may relate to clause 7.1 on resources. References: ISO 9001:2015, [ISO 9001 Auditing Practices Group Guidance on Nonconformity and Corrective Action], ISO 9001 Clause 10. Improvement - ISO-templates.com