PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

The individual(s) managing the audit programme and the auditee are both roles that contribute to the audit outcomes. The individual(s) managing the audit programme are responsible for planning, conducting, and reporting on the audit activities, as well as ensuring that they are aligned with the organization’s quality objectives and risk management processes1. The auditee is the person or entity that is subject to an audit, and their participation, cooperation, and feedback are essential for achieving a successful audit outcome2. References:

ISO 9001 Lead Auditor Reference Materials

ISO 9001 Lead Auditor Candidate Handbook

ISO 9001 Lead Auditor Course Material

ISO 9001 Lead Auditor Training Course IRCA Certified

Comprehensive and Detailed In-Depth Explanation:

One of the seven quality management principles in ISO 9001:2015 is Improvement, which emphasizes continual enhancement of processes, products, and services.

Clause 10.3 (Continual Improvement) states that organizations must continuously assess risks, consequences, and impacts to improve their QMS.

Risk-based thinking (Clause 0.3.3) supports improvement by identifying and mitigating risks before they affect performance.

Clause 6.1 (Actions to Address Risks and Opportunities) requires organizations to take a proactive approach, ensuring long-term success.

Other options do not fully align with the question:

Process approach (A) focuses on managing interrelated activities.

Leadership (B) ensures commitment but does not directly address risk assessment.

Relationship management (D) deals with interested parties, not risk mitigation.

The appropriate response in this situation would be:

C. I will raise it as a minor nonconformity; you have the option to appeal to our Certification Body.

This response acknowledges the restaurant manager’s point that the shortage of some hamburgers may not constitute a management system failure. However, the fact remains that the menu was not updated to reflect the current availability of products, which led to customer dissatisfaction. This is a deviation from the ISO 9001 standard, which requires that the organization ensures the availability of resources needed to provide products and services as promised1. Raising it as a minor nonconformity allows the organization to address the issue within a specified timeframe and provides an opportunity for appeal if the organization disagrees with the auditor’s decision2.