Related Activity
Correct Quality Management Principle
Communicate client needs and expectations throughout the organisation.
Customer focus
Encourage an organisation-wide commitment to quality.
Leadership
Empower staff to determine constraints to performance and to take the initiative without fear.
Engagement of people
Establish authority, responsibility, and accountability for managing processes.
Process approach
Continuously educate and train people at all levels on how to apply basic tools and methodologies to achieve objectives.
Improvement
Determine, measure, and monitor key indicators to demonstrate the organisation’s performance.
Evidence-based decision making
Determine relevant interested parties (such as providers, partners, customers, investors, employees, or society as a whole) and their connection with the organisation.
Relationship management
1. Customer focus
ISO 9001 states that organizations must understand and consistently meet customer needs and expectations.
➡ Communicating client needs throughout the organization ensures alignment and customer satisfaction.
[Reference: Clause 0.2; Clause 5.1.2 (Customer focus) , , 2. Leadership, Leadership establishes unity of purpose and direction and promotes a culture of quality across the organization.➡ Encouraging organization-wide commitment to quality is a core leadership responsibility.Reference: Clause 0.2; Clause 5.1 (Leadership and commitment) , , 3. Engagement of people, ISO emphasizes that competent, empowered, and engaged people at all levels enhance organizational capability.➡ Empowering staff to identify constraints and act without fear reflects true engagement.Reference: Clause 0.2; Clause 7.3 (Awareness) , , 4. Process approach, The process approach requires clear definition of responsibilities, authorities, inputs, outputs, and controls.➡ Establishing authority, responsibility, and accountability for processes is fundamental to this principle.Reference: Clause 0.2; Clause 4.4 (QMS and its processes) , , 5. Improvement, Organizations must continually improve products, services, and system effectiveness.➡ Ongoing education and training enable improvement through better tools and methods.Reference: Clause 0.2; Clause 10.3 (Continual improvement) , , 6. Evidence-based decision making, Effective decisions are based on the analysis of data and information.➡ Measuring and monitoring KPIs directly supports evidence-based decisions.Reference: Clause 0.2; Clause 9.1 (Monitoring, measurement, analysis, and evaluation) , , 7. Relationship management, Sustained success depends on managing relationships with relevant interested parties.➡ Identifying interested parties and understanding their connection to the organization reflects this principle.Reference: Clause 0.2; Clause 4.2 (Interested parties), , , , ]
