PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

You are auditing an organisation that has been certificated to ISO 9001 for ten years. The organisation is a privately-owned, multi-site car tyre fitting

organisation. You are auditing one of the sites. You are auditing the car tyre fitting service. You are interviewing the Site Manager (SM).

You: "Would you explain the car tyre fitting service?"

SM: "Of course. Customers typically call us by phone with their requirements. We ask them what they want. We check whether we have the tyres

they need in stock. If we don't have the tyres in stock, we contact our supplier to confirm when they would be able to supply the tyres. We then

determine the cost. We then check what availability we have in our busy schedule to fit the new tyres. We then inform the customer with details of

cost and when we can fit the tyres. If the customer is happy to proceed with the booking, we update our Work Schedule. The same process applies

for customers who walk into our office and for online requests."

You: "What information do you retain should there be a defect reported by a manufacturer of tyres that you have fitted?"

SM: "We maintain records of customer names, addresses and contact phone numbers. We maintain a record of the type of tyre fitted and the tyre

manufacturers batch information. We also maintain a record of the registration numbers of the vehicles we have fitted tyres to. All records are in our

Work Schedule."

Which two of the following options you would take to enable you to gather further audit evidence to validate what the Site Manager

has told you?

You work for an organisation, 'ABC', which provides packaged food to the public. You are asked to lead a team (you as the leader and two other

auditors) to audit an external provider, 'XYZ', which provides packaging materials to your organisation. It is 4 pm, and the audit is dlose to an end;

you are having an internal meeting with the team to decide what will be presented to the auditee during the Closing meeting. The Closing meeting

was scheduled for 5 pm.

'XYZ' has two manufacturing lines: M1 is a clean room for primary packaging materials (i.e. will be in direct contact with the food), and M2 is for

secondary materials (i.e. will not be in direct contact with food).

Auditor 1 audited the two manufacturing lines.

You: "What findings would you report?"

Auditor 1: "I have one issue. Earlier today in the morning I saw some secondary material stocked in the clean room. I would propose raising a

nonconformity."

You: "How would you write the nonconformity?"

Auditor 1: "In the clean room, there was a pallet with secondary materials."

What additional information would you add to this text to complete the nonconformity report? Select six.

In the context of a third-party management system certification audit, which two of the following statements are correct?