PECB ISO-IEC-27001-Lead-Auditor Exam With Confidence Using Practice Dumps

You are conducting an ISMS audit in the despatch department of an international logistics organisation that provides shipping services to large organisations including local hospitals and government offices. Parcels typically contain pharmaceutical products, biological samples, and documents such as passports and driving licences. You note that the company records show a very large number of returned items with causes including mis-addressed labels and, in 15% of company cases, two or more labels for different addresses for the one package. You are interviewing the Shipping Manager (SM).

You: Are items checked before being dispatched?

SH: Any obviously damaged items are removed by the duty staff before being dispatched, but the small profit margin makes it uneconomic to implement a formal checking process.

You: What action is taken when items are returned?

SM: Most of these contracts are relatively low value, therefore it has been decided that it is easier and more convenient to simply reprint the label and re-send individual parcels than it is to implement an investigation.

You raise a nonconformity. Referencing the scenario, which six of the following Appendix A controls would you expect the auditee to have implemented when you conduct the follow-up audit?

Scenario 2: Knight is an electronics company from Northern California, US that develops video game consoles. Knight has more than 300 employees worldwide. On the

fifth anniversary of their establishment, they have decided to deliver the G-Console, a new generation video game console aimed for worldwide markets. G-Console is

considered to be the ultimate media machine of 2021 which will give the best gaming experience to players. The console pack will include a pair of VR headset, two

games, and other gifts.

Over the years, the company has developed a good reputation by showing integrity, honesty, and respect toward their customers. This good reputation is one of the

reasons why most passionate gamers aim to have Knight's G-console as soon as it is released in the market. Besides being a very customer-oriented company, Knight

also gained wide recognition within the gaming industry because of the developing quality. Their prices are a bit higher than the reasonable standards allow.

Nonetheless, that is not considered an issue for most loyal customers of Knight, as their quality is top-notch.

Being one of the top video game console developers in the world, Knight is also often the center of attention for malicious activities. The company has had an

operational ISMS for over a year. The ISMS scope includes all departments of Knight, except Finance and HR departments.

Recently, a number of Knight's files containing proprietary information were leaked by hackers. Knight's incident response team (IRT) immediately started to analyze

every part of the system and the details of the incident.

The IRT's first suspicion was that Knight's employees used weak passwords and consequently were easily cracked by hackers who gained unauthorized access to their

accounts. However, after carefully investigating the incident, the IRT determined that hackers accessed accounts by capturing the file transfer protocol (FTP) traffic.

FTP is a network protocol for transferring files between accounts. It uses clear text passwords for authentication.

Following the impact of this information security incident and with IRT's suggestion, Knight decided to replace the FTP with Secure Shell (SSH) protocol, so anyone

capturing the traffic can only see encrypted data.

Following these changes, Knight conducted a risk assessment to verify that the implementation of controls had minimized the risk of similar incidents. The results of

the process were approved by the ISMS project manager who claimed that the level of risk after the implementation of new controls was in accordance with the

company's risk acceptance levels.

Based on this scenario, answer the following question:

FTP uses clear text passwords for authentication. This is an FTP:

Scenario 1: Fintive is a distinguished security provider for online payments and protection solutions. Founded in 1999 by Thomas Fin in San Jose, California, Fintive

offers services to companies that operate online and want to improve their information security, prevent fraud, and protect user information such as PII. Fintive centers

its decision-making and operating process based on previous cases. They gather customer data, classify them depending on the case, and analyze them. The company

needed a large number of employees to be able to conduct such complex analyses. After some years, however, the technology that assists in conducting such analyses

advanced as well. Now, Fintive is planning on using a modern tool, a chatbot, to achieve pattern analyses toward preventing fraud in real-time. This tool would also be

used to assist in improving customer service.

This initial idea was communicated to the software development team, who supported it and were assigned to work on this project. They began integrating the chatbot

on their existing system. In addition, the team set an objective regarding the chatbot which was to answer 85% of all chat queries.

After the successful integration of the chatbot, the company immediately released it to their customers for use. The chatbot, however, appeared to have some issues.

Due to insufficient testing and lack of samples provided to the chatbot during the training phase, in which it was supposed "to learn" the queries pattern, the chatbot

failed to address user queries and provide the right answers. Furthermore, the chatbot sent random files to users when it received invalid inputs such as odd patterns

of dots and special characters. Therefore, the chatbot was unable to properly answer customer queries and the traditional customer support was overwhelmed with

chat queries and thus was unable to help customers with their requests.

Consequently, Fintive established a software development policy. This policy specified that whether the software is developed in-house or outsourced, it will undergo a

black box testing prior to its implementation on operational systems.

Based on this scenario, answer the following question:

The chatbot was supposed "to learn" the queries pattern to address user queries and provide the right answers. What type of technology enables

this?