CTA Exam Dumps : ServiceNowCertified Technical Architect (CTA)

In the final planning stage of a ServiceNow integration, the CTA should prioritize assessingnetwork and system communication needs. This involves:

Connectivity: Verifying network connectivity between ServiceNow and the external system. This includes checking firewalls, ports, and any required network configurations.

Protocols: Determining the communication protocols to be used (e.g., REST, SOAP, JDBC).

Security: Ensuring secure communication channels, including authentication and encryption requirements.

Performance: Considering bandwidth requirements and potential performance impacts on both systems.

Why not the other options?

B. Determining the color scheme for integration UI: While UI considerations are important, they are not the primary focus during the technical details gathering stage.

C. Planning the communication for the integration go-live: Communication planning is important but separate from the technical details of the integration itself.

D. Estimating the projected integration data metrics: Data volume estimates are useful, but the primary focus is on ensuring successful communication between the systems.

A 5-stack instance structure (dev, QA, UAT, staging, production) provides several advantages:

A. Staging instance for troubleshooting: The staging instance closely mirrors the production environment, allowing for thorough testing and troubleshooting of changes before they are deployed to production.

C. Deployment testing: Each instance serves a specific testing purpose (QA for functional testing, UAT for user acceptance testing), ensuring comprehensive validation before production deployment.

D. Increased parallel activity: Different teams can work simultaneously in their respective instances, increasing development and testing efficiency.

Why not the other options?

B. Lower maintenance effort: A 5-stack structure can actually increase maintenance effort due to the need to manage multiple instances.

E. Single Dev track: A 5-stack structure typically supports multiple development tracks or branches.

Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles. Here's why:

Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.

Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.

Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.

Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).

Why not the other options?

A. Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.

B. Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.

C. Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust. Communicate openly about challenges and progress towards resolution.