In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options.
Classes are used to________________________. (Choose Two)
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
In a purchase order application, you have been asked to add an order total field that is used on multiple forms in the application. You want to make sure that whenever the input values change, the order total changes on all the forms. Which two of the following are reasons would you choose to use a declarative expression rather than a data transform to calculate the value ? (Choose two)
A home loan compagny has home appraisal offices in various regions. Each office has a work queue. The compagny requires that appraisals be assigned to offices based on the home's location. For example; home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement ?
You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective ?
Where is a When rule referenced when called from a flow? (Choose One)
Case Management -Knowledge CheckGiven the following business requirement, "Once a loan application is complete the case is routed to a group of underwriters for review." What type of routing is needed to ensure the case is handled by the next available underwriter? (Choose One)
You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include content stating the loan's terms and conditions, which is regularly updated.The content is in a paragraph rule shared by other standard emails throughout the organization. How would you configure your email ?
When modeling the life cycle of a case, stages represent a___________or a_____________(Choose two)
How do you provide users with guidance for completing a form and avoid the need for application training?
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?
In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement? (Choose One)
Which of the following two sets represent action sets (event>action) in Pega Platform ? (Choose Two)
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
You are defining a view for a loan application. If the loanapplicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
How do you provide users with guidance for completing a form and avoid the need for application training?
A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant
must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
How do you route an assignment so that any available member of the Finance department can perform the task?
A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?
You configure a service level to start with 0 points and adjust assignment urgency to 20 when the goal is reached, another 20 when the deadline is reached, and 50 when the passed deadline event is triggered. You iterate the passed deadline 3 times. How many points will the assignment have on the last iteration of passed deadline.
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
A government applicationprovides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
A Wait step may pause a case's processing until a predetermined time expires or _____________________________. (Choose One)
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