How do you provide users with guidance for completing a form and avoid the need for application training?
A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant
must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
How do you route an assignment so that any available member of the Finance department can perform the task?
A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?