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Pega Certified Business Architect (PCBA) 86V1 Questions and Answers

Question 1

You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.

How do you configure the case to achieve this behavior?

Options:

A.

Enable email notifications on the case type.

B.

Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.

C.

Add a Send Email step to the case life cycle after the Approval step.

D.

Configure a Collect Information step with read-only information, and then route the step to the customer.

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Question 2

A Wait step may pause a case's processing until a predetermined time expires or _____________________________. (Choose One)

Options:

A.

a subcase or spin-off case is created

B.

a property's value exceeds a threshold

C.

completion of the Assignment

D.

that case or dependent case(es) processing reaches a specific status

Question 3

In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement? (Choose One)

Options:

A.

Expired

B.

Goal

C.

Deadline

D.

Passed Deadline