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CompTIA A+ Certification Core 2 Exam Questions and Answers

Question 1

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

Options:

A.

Cryptominer

B.

Phishing

C.

Ransomware

D.

Keylogger

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Question 2

A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

Options:

A.

Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

B.

Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

C.

Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

D.

Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

Question 3

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Options:

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

Question 4

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

Options:

A.

Scan and remove the malware

B.

Schedule automated malware scans

C.

Quarantine the system

D.

Disable System Restore

Question 5

A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?

Options:

A.

DHCP reservation

B.

Port forwarding

C.

DNS A record

D.

NAT

Question 6

A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

Options:

A.

Reinstalling Windows

B.

Performing a quick format

C.

Using disk-wiping software

D.

Deleting all files from command-line interface

Question 7

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Options:

A.

Lock all devices in a closet.

B.

Ensure all devices are from the same manufacturer.

C.

Change the default administrative password.

D.

Install the latest operating system and patches

Question 8

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

Options:

A.

PIN

B.

Username and password

C.

SSO

D.

Fingerprint

Question 9

Upon downloading a new ISO, an administrator is presented with the following string:

59d15a16ce90cBcc97fa7c211b767aB

Which of the following BEST describes the purpose of this string?

Options:

A.

XSS verification

B.

AES-256 verification

C.

Hash verification

D.

Digital signature verification

Question 10

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

Options:

A.

Continue researching the issue

B.

Repeat the iterative processes

C.

Inform the CEO the repair will take a couple of weeks

D.

Escalate the ticket

Question 11

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

Question 12

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Options:

Question 13

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Options:

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

Question 14

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Options:

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

Question 15

The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

Options:

A.

The contents of the text comptia.txt will be replaced with a new blank document

B.

The contents of the text comptia. txt would be displayed.

C.

The contents of the text comptia.txt would be categorized in alphabetical order.

D.

The contents of the text comptia. txt would be copied to another comptia. txt file

Question 16

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

Options:

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

Question 17

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

Options:

A.

RDP

B.

VNC

C.

SSH

D.

VPN

Question 18

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Options:

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

Question 19

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Options:

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

Question 20

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Options:

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

Question 21

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Options:

A.

Have the user consider using an iPad if the user is unable to complete updates

B.

Have the user text the user's password to the technician.

C.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

D.

Advise the user to wait for an upcoming, automatic patch

Question 22

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

Options:

A.

Utilizing an ESD strap

B.

Disconnecting the computer from the power source

C.

Placing the PSU in an antistatic bag

D.

Ensuring proper ventilation

E.

Removing dust from the ventilation fans

F.

Ensuring equipment is grounded

Question 23

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Options:

A.

Update the browser's CRLs

B.

File a trouble ticket with the bank.

C.

Contact the ISP to report the CFCs concern

D.

Instruct the CFO to exit the browser

Question 24

A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi

B.

All Wi-Fi traffic will be encrypted in transit

C.

Eavesdropping attempts will be prevented

D.

Rogue access points will not connect

Question 25

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Options:

A.

Home

B.

Pro for Workstations

C.

Enterprise

D.

Pro

Question 26

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

Question 27

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Options:

A.

MDM

B.

EULA

C.

IRP

D.

AUP

Question 28

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Question 29

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Options:

A.

Spyware

B.

Cryptominer

C.

Ransormvare

D.

Boot sector virus

Question 30

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Options:

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

Question 31

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Options:

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

Question 32

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Options:

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

Question 33

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Options:

A.

.deb

B.

.vbs

C.

.exe

D.

.app

Question 34

A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

Question 35

A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?

Options:

A.

Schedule and perform an antivirus scan and system update

B.

Educate the end user on internet usage

C.

Perform a system scan to remove the malware

D.

Create a system restore point

Question 36

A vendor provided installation software on a DVD-ROM. The software is not available to download on the vendor’s website. The technician needs to install the software on several laptops that do not have an optical disc drive. The laptops are connected to the corporate network but are physically located at remote sites. Which of the following is the best installation method for the technician to use?

Options:

A.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

B.

Locate an external USB DVD-ROM optical disc drive, insert the DVD-ROM from the vendor into the drive, and install the software from the USB DVD-ROM optical disc drive.

C.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, copy the ISO file to a USB flash drive, and install the software from the USB flash drive.

D.

Locate an ISO file of the software from a website unrelated to the vendor, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

Question 37

A customer recently upgraded their computer to the latest Windows version and is now having issues with the display. The icons and text are too large, and the colors are not accurate. Which of the following Control Panel options should the technician adjust to help the customer?

Options:

A.

Ease of Access

B.

Device Manager

C.

Network and SharingCenter

D.

Programs and Features

Question 38

A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?

Options:

A.

Dynamic

B.

Gateway

C.

NAT

D.

DNS server

Question 39

A technician is an administrator on a messaging application for a private work group of mixed departments. One of the technician’s colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7

Options:

A.

Ignore the messages as all of the group members work for the same employer.

B.

Remove the colleague from the group and ask members to delete the messages.

C.

Message the colleague privately and ask the colleague to delete the messages immediately.

D.

Contact the supervisor and report the colleague with screen shots of the messages

Question 40

A user is attempting to access a shared drive from a company-issued laptop while working from home. The user is unable to access any files and notices a red X next to each shared drive. Which of the following needs to be configured in order to restore the user's access to the shared drives?

Options:

A.

IPv6

B.

VPN

C.

IPS

D.

DNS

Question 41

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following could the user do to most likely resolve the issue?

Options:

A.

Enable cellular data.

B.

Increase data limits.

C.

Disconnect the VPN.

D.

Reinstall the SIM card.

Question 42

A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?

Options:

A.

Performance Monitor

B.

Devices and Printers

C.

Task Scheduler

D.

Event Viewer

Question 43

A technician is setting up a wireless network in a small, crowded office and wants to minimize Wi-Fi access. Which of the following security settings should the technician enable?

Options:

A.

Port forwarding

B.

Unused ports

C.

SSID broadcast

D.

Allow list

Question 44

A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade. Which of the following actions should the technician take next?

Options:

A.

Ask the company's human resources department to address the issue.

B.

Notify the project manager about the user's concern.

C.

Tell the user that this request is not on the list to be upgraded.

D.

Ask the user's supervisor if the technician should upgrade the computer.

Question 45

A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

Options:

A.

Configure the sleep settings.

B.

Disablehibernation.

C.

Edit thepower plan.

D.

Turn onfast startup.

Question 46

An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers. Which of the following should the company do next?

Options:

A.

Scan all of the infected files with up-to-date, anti-malware cleaning software.

B.

Fully patch the server operating systems hosting the fileshares.

C.

Change the files to be read-only.

D.

Restore critical data from backup.

Question 47

A systems administrator needs to access a hypervisor that went offline. After doing a port scan, the administrator notices that company policy is blocking the RDP default port. Which of the following ports should the administrator use to access the machine?

Options:

A.

22

B.

23

C.

80

D.

3090

Question 48

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

Options:

A.

Disconnect the computer from the network

B.

Run an antivirus scan

C.

Reboot the computer

D.

Educate the user about cybersecurity best practices

Question 49

A technician is helping a customer connect to a shared drive. The technician notices some unused drives that have already been mapped and wants to disconnect those drives first. Which of the following commands should the technician use?

Options:

A.

format

B.

netstat

C.

diskpart

D.

net use

E.

rmdir

Question 50

A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?

Options:

A.

Goto Programs andFeatures, uninstall the program, and reinstallit.

B.

Goto AdministrativeTools and edit System Configuration.

C.

Goto AdministrativeTools and run Disk Cleanup.

D.

Goto Programs andFeatures, select the program, and click onChange.

Question 51

Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?

Options:

A.

File Explorer Options

B.

Ease of Access

C.

Indexing Options

D.

Administrative Tools

Question 52

A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment?

Options:

A.

Downgrade all workstations from the Pro version to the Home version of the OS.

B.

Upgrade all workstations from the Pro version to Pro for Workstations.

C.

Create a domain and join the workstations to the domain for management purposes.

D.

Make sure all workstations are operating under the same workgroup name.

Question 53

A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected. Which of the following is the most likely issue?

Options:

A.

Time drift

B.

NTP failure

C.

Windows Update

D.

CMOS battery

Question 54

The camera and microphone on an iPhone user's device are activating without any user input. The user’s friend recently modified the device to allow applications to be installed outside the normal App Store. Which of the following is the issue?

Options:

A.

The user connected a counterfeit Lightning cable to the iPhone.

B.

The device is unenrolled from Mobile Device Management.

C.

The device was jailbroken to remove internal security protections.

D.

The iPhone has an out-of-date operating system.

Question 55

An application is not performing well and will occasionally shut down with no error provided. Which of the following Task Manager tabs should be used to troubleshoot the application while it is active?

Options:

A.

Users

B.

Services

C.

Performance

D.

Startup

Question 56

A systems administrator at a small company wants to discretely access user machines and verify patch levels without users noticing. Which of the following remote access technologies should the administrator use?

Options:

A.

RDP

B.

MSRA

C.

SSH

D.

VNC

Question 57

A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

Options:

A.

Group Policy

B.

Firewall

C.

Microsoft Management Control

D.

MSConfig

Question 58

Employees at comptia.org are reporting getting an usual amount of emails from a coworker. A technician discovers the emails were sent from the following address:

john@cOmptia.org

Which of the following social engineering attacks is this an example of?

Options:

A.

Whaling

B.

Insider threat

C.

Phishing

D.

Vishing

E.

Evil twin

Question 59

A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Escalate the user’s issue to the network team.

B.

Reset the user's password.

C.

Unlock the user's account.

D.

Verify the user's login and password.

Question 60

A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?

Options:

A.

Remove the screen protector.

B.

Update the smartphone’s software.

C.

Restart the smartphone.

D.

Replace the smartphone.

Question 61

A user's corporate iPhone had issues and was repaired while the user was on vacation. The mobile phone has compared to an identical phone. Which of the following best describes what is happening to the phone?

Options:

A.

APK Source

B.

Connectivity issues

C.

Developer Mode

D.

Jailbreak

Question 62

An application's performance is degrading over time. The application is slowing but never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

Options:

A.

Reliability history

B.

Computer management

C.

Resource monitor

D.

Disk defragment

Question 63

Which of the following ensures data is unrecoverable on a lost or stolen mobile device?

Options:

A.

Device encryption

B.

Remote wipe

C.

Data backup

D.

Fingerprint reader

Question 64

A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

Options:

A.

Enabling Windows Firewall

B.

Activating the email spam filter

C.

Using a secure VPN connection

D.

Running vulnerability scans on a schedule

Question 65

h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off Inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

Question 66

Which of the following system preference items allows a user to enable third-party application installations on macOS 11?

Options:

A.

Keychain

B.

Privacy

C.

Accessibility

D.

Spotlight

Question 67

Which of the following device types would a technician consider a security concern?

Options:

A.

NIC

B.

IoT

C.

PoE

D.

LC

Question 68

Which of the following is natively used with Active Directory?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

Question 69

A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?

Options:

A.

RADIUS

B.

AES

C.

EAP-EKE

D.

MFA

Question 70

A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

Options:

A.

nslookup

B.

net use

C.

netstat

D.

net user

Question 71

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

Options:

A.

Run an AV scan.

B.

Reinstall the operating system

C.

Install a software firewall.

D.

Perform a system restore.

E.

Comply with the on-screen instructions.

Question 72

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Question 73

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Options:

A.

Personalization

B.

Apps

C.

Updates

D.

Display

Question 74

Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Options:

A.

FIP

B.

MSRA

C.

RDP

D.

VPN

Question 75

A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

Options:

A.

Cryptominers

B.

Rootkit

C.

Spear phishing

D.

Keylogger

Question 76

A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

Options:

A.

certmgr.msc

B.

msconfig.exe

C.

lusrmgr.msc

D.

perfmon.msc

Question 77

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Options:

A.

AAA

B.

SSH

C.

RDP

D.

VPN

Question 78

A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

Options:

A.

SAN

B.

LAN

C.

GPU

D.

PAN

Question 79

A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Options:

A.

Screen-sharing software

B.

Secure shell

C.

Virtual private network

D.

File transfer software

Question 80

Which of the following is an advantage of using WPA2 instead of WPA3?

Options:

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

Question 81

A developer receives the following error while trying to install virtualization software on a workstation:

VTx not supported by system

Which of the following upgrades will MOST likely fix the issue?

Options:

A.

Processor

B.

Hard drive

C.

Memory

D.

Video card

Question 82

A user wants to back up a Windows 10 device. Which of the following should the user select?

Options:

A.

Devices and Printers

B.

Email and Accounts

C.

Update and Security

D.

Apps and Features

Question 83

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Calibrate the phone sensors.

B.

Enable the touch screen.

C.

Reinstall the operating system.

D.

Replace the screen.

Question 84

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Options:

A.

DNS

B.

IPS

C.

VPN

D.

SSH

Question 85

Which of the following allows access to the command line in macOS?

Options:

A.

PsExec

B.

command.com

C.

Terminal

D.

CMD

Question 86

A salesperson's computer is unable to print any orders on a local printer that is connected to the computer Which of the following tools should the salesperson use to restart the print spooler?

Options:

A.

Control Panel

B.

Processes

C.

Startup

D.

Services

Question 87

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

Question 88

A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

Options:

A.

Disk Cleanup

B.

Resource Monitor

C.

Disk Defragment

D.

Disk Management

Question 89

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

Options:

A.

RDP

B.

VPN

C.

SSH

D.

MSRA

Question 90

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Options:

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

Question 91

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

Options:

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

Question 92

A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

Options:

A.

Verify the DNS server settings.

B.

Turn off the Windows firewall.

C.

Confirm the subnet mask is correct.

D.

Configure a static IP address.

Question 93

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

Options:

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

Question 94

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

Options:

A.

Data integrity form

B.

Valid operating system license

C.

Documentation of an incident

D.

Chain of custody

Question 95

A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Uninstall one antivirus software program and install a different one.

B.

Launch Windows Update, and then download and install OS updates

C.

Activate real-time protection on both antivirus software programs

D.

Enable the quarantine feature on both antivirus software programs.

E.

Remove the user-installed antivirus software program.

Question 96

A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

Options:

A.

Power Plans

B.

Hibernate

C.

Sleep/Suspend

D.

Screensaver

Question 97

Which of the following would most likely be used to extend the life of a device?

Options:

A.

Battery backup

B.

Electrostatic discharge mat

C.

Proper ventilation

D.

Green disposal

Question 98

Which of the following physical security controls can prevent laptops from being stolen?

Options:

A.

Encryption

B.

LoJack

C.

Multifactor authentication

D.

Equipment lock

E.

Bollards

Question 99

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

Question 100

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Options:

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

Question 101

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

Options:

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

Question 102

Which of the following filesystem types does macOS use?

Options:

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

Question 103

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

Options:

A.

NATBWPA3

B.

802.1X

C.

Static IP

Question 104

Which of the following operating systems were designed for smartphones? (Select two).

Options:

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

Question 105

A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

Options:

A.

Install antispyware

B.

Reimage the system

C.

Disable the pop-up blocker

D.

Upgrade the browser

E.

Install antivirus software

Question 106

A technician wants to improve password security after several users admitted to using very simple passwords. Which of the following is the best way to resolve this issue?

Options:

A.

Requiring four character types

B.

Decreasing the password expiration times

C.

Enabling an automatic lock timer

D.

Adding two characters to the minimum password length

Question 107

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

Options:

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

Question 108

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

Options:

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

Question 109

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

Options:

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Question 110

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

Question 111

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

Question 112

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

Options:

A.

Screen share

B.

MSRA

C.

Virtual network computer

D.

RDP

Question 113

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

Question 114

A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Options:

A.

Trojan

B.

Boot sector virus

C.

Spyware

D.

Rootkit

Question 115

A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

Options:

A.

SSH

B.

MDM

C.

RDP

D.

SFTP

Question 116

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Question 117

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

Question 118

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

Options:

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

Question 119

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

Options:

A.

Family Options

B.

Update & Security

C.

Ease of Access

D.

Network & Internet

E.

Privacy

Question 120

A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

Options:

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

Question 121

A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Options:

A.

Expired certificate

B.

False alert

C.

Missing system files

D.

OS update failure

Question 122

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

Question 123

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

Question 124

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

Question 125

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Options:

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

Question 126

A customer who uses a Linux OS called the help desk to request assistance in locating a missing file. The customer does not know the exact name of the file but can provide a partial file name. Which of the following tools should the technician use? (Select two).

Options:

A.

cat

B.

df

C.

grep

D.

ps

E.

dig

F.

find

G.

top

Question 127

A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

Options:

A.

Devices and Printers

B.

Administrative Tools

C.

Network and Sharing Center

D.

Programs and Features

Question 128

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

Question 129

A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to?

Options:

A.

NDA

B.

AUP

C.

VPN

D.

SOP

Question 130

Which of the following Linux commands would help to identify which directory the user is currently operating in?

Options:

A.

pwd

B.

dig

C.

find

D.

cat

Question 131

A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Options:

A.

Request physical media

B.

Mount the ISO file.

C.

Install a third-party software.

D.

Download an appropriate 32-bit/64-bit OS file.

Question 132

An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?

Options:

A.

Wi-Fi

B.

iCloud

C.

Antivirus

D.

AirDrop

Question 133

Which of the following commands lists running processes in Linux?

Options:

A.

top

B.

apt-get

C.

Is

D.

cat

Question 134

A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?

Options:

A.

Spam filtering

B.

Malware preventionsoftware

C.

End user education

D.

Stateful firewall inspection

Question 135

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

Options:

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

Question 136

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

Question 137

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

Options:

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

Question 138

A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?

Options:

A.

Degaussing

B.

Standard formatting

C.

Low-level wiping

D.

Deleting

Question 139

When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

    Connect to the company's Wi-Fi network.

Options:

A.

Change the settings on the phone to connect to a different cellular tower.

B.

Install a cellular repeater at the office for this user.

C.

Update all applications on the phone.

Question 140

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Options:

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

Question 141

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Options:

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

Question 142

Which of the following file extensions should a technician use for a PowerShell script?

Options:

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

Question 143

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

Options:

A.

Enable System Restore.

B.

Disable System Restore.

C.

Enable antivirus.

D.

Disable antivirus.

E.

Educate the user.

Question 144

Which of the following items require special e-waste recycling? (Select two).

    Solid-state drive

Options:

A.

A/C adapter

B.

Surge protector

C.

Laptop battery

D.

CRT monitor

E.

Power supply

Question 145

Which of the following statements describes the purpose of scripting languages?

    To access the hardware of the computer it is running on

Options:

A.

To automate tasks and reduce the amount of manual labor

B.

To abstract the complexity of the computer system

C.

To compile the program into an executable file

Question 146

A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

Options:

A.

Programs and Features

B.

Network and Sharing Center

C.

User Accounts

D.

Device Manager

Question 147

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Options:

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

Question 148

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

Options:

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

Question 149

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Options:

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

Question 150

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

Question 151

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Options:

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

Question 152

A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:

SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture

The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

Options:

A.

1

B.

53

C.

110

D.

445

Question 153

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Options:

A.

Reimage the computer.

B.

Replace the system RAM.

C.

Reinstall and update the failing software.

D.

Decrease the page file size.

Question 154

A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?

Options:

A.

Disable System Restore.

B.

Utilize a Linux live disc.

C.

Quarantine the infected system.

D.

Update the anti-malware.

Question 155

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

Options:

A.

ifconfig

B.

netstat

C.

ping

Question 156

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

Options:

A.

What is the error message?

B.

Does the program work on another computer?

C.

Did the program ever work?

D.

Is anyone else having this issue?

Question 157

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

Question 158

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

    End user training

Options:

A.

Progress notes

B.

Knowledge base

C.

Acceptable use policy document

Question 159

A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

Options:

A.

VNC

B.

SSH

C.

VPN

D.

RMM

Question 160

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

Options:

A.

APFS

B.

FAT32

C.

NTFS

D.

ext4

Question 161

A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

Options:

A.

c: \minutes

B.

dir

C.

rmdir

D.

md

Question 162

A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?

Options:

A.

Phishing

B.

Dumpster diving

C.

Tailgating

D.

Evil twin

Question 163

Which of the following would allow physical access to a restricted area while maintaining a record of events?

Options:

A.

Hard token

B.

Access control vestibule

C.

Key fob

D.

Door Lock

Question 164

Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team

implement?

Options:

A.

SSH

B.

VNC

C.

VPN

D.

RDP

Question 165

A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?

Options:

A.

Group Policy Editor

B.

Local Users and Groups

C.

Device Manager

D.

System Configuration

Question 166

An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site?

Options:

A.

Image deployment

B.

Recovery partition installation

C.

Remote network installation

D.

Repair installation

Question 167

A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

    Group Policy

Options:

A.

User accounts

B.

Access control lists

C.

Authenticator applications

Question 168

Which of the following combinations meets the requirements for mobile device multifactor authentication?

Options:

A.

Password and PIN

B.

Password and swipe

C.

Fingerprint and password

D.

Swipe and PIN

Question 169

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Options:

A.

Reinstall the application on the smartphone.

B.

Update the smartphone's OS.

C.

Reset the smartphone to factory settings.

D.

Reboot the smartphone.

Question 170

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Options:

A.

Date and time

B.

User access control

C.

UEFI boot mode

D.

Log-on times

Question 171

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

Options:

A.

LCD

B.

Battery

C.

Accelerometer

D.

Digitizer

Question 172

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

Question 173

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Options:

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

Question 174

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

Question 175

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

Options:

A.

eventvwr.msc

B.

perfmon.msc

C.

gpedic.msc

D.

devmgmt.msc

Question 176

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

Options:

A.

msinfo32

B.

perfmon

C.

regedit

D.

taskmgr

Question 177

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Options:

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

Question 178

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Options:

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

Question 179

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

    Index number of the Event Viewer issue

    First command to resolve the issue

    Second command to resolve the issue

BSOD

Commands:

Event Viewer:

System Error:

Options:

Question 180

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Options:

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

Question 181

A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

Options:

A.

High availability

B.

Regionally diverse backups

C.

On-site backups

D.

Incremental backups

Question 182

A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Options:

A.

System

B.

Devices

C.

Personalization

D.

Accessibility

Question 183

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Options:

A.

Delete the application's cache.

B.

Check for application updates.

C.

Roll back the OS update.

D.

Uninstall and reinstall the application.

Question 184

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

Question 185

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Options:

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

Question 186

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

Question 187

A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Options:

A.

/etc/services

B.

/Applications

C.

/usr/bin

D.

C:\Program Files

Question 188

Which of the following defines the extent of a change?

Options:

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

Question 189

Which of the following is MOST likely used to run .vbs files on Windows devices?

Options:

A.

winmgmt.exe

B.

powershell.exe

C.

cscript.exe

D.

explorer.exe

Question 190

A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

Options:

A.

VPN

B.

SMB

C.

RMM

D.

MSRA

Question 191

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

Options:

A.

gpedit

B.

gpmc

C.

gpresult

D.

gpupdate

Question 192

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

Options:

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

Question 193

A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Options:

A.

Stop code

B.

Event Mewer

C.

Services

D.

System Configuration

Question 194

A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Options:

A.

MSDS

B.

EULA

C.

UAC

D.

AUP

Question 195

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Options:

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

Question 196

Which of the following often uses an SMS or third-party application as a secondary method to access a system?

Options:

A.

MFA

B.

WPA2

C.

AES

D.

RADIUS

Question 197

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Options:

A.

VNC

B.

MFA

C.

MSRA

D.

RDP

Question 198

A technician is installing a program from an ISO file. Which of the following steps should the technician take?

Options:

A.

Mount the ISO and run the installation file.

B.

Copy the ISO and execute on the server.

C.

Copy the ISO file to a backup location and run the ISO file.

D.

Unzip the ISO and execute the setup.exe file.

Question 199

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Options:

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

Question 200

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

Options:

A.

Boot order

B.

Malware

C.

Drive failure

D.

Windows updates

Question 201

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

Options:

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

Question 202

A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

Options:

A.

Windows Professional

B.

Windows Education

C.

Windows Enterprise

D.

Windows Home

Question 203

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Options:

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

Question 204

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

Question 205

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

Question 206

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

Options:

A.

If airplane mode is enabled

B.

If Bluetooth is disabled

C.

If NFC is enabled

D.

If WiFi is enabled

E.

If location services are disabled

Question 207

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

Options:

A.

Reboot the computer.

B.

Reinstall the OS.

C.

Configure a static 12

D.

Check the computer's date and time.

Question 208

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Options:

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

Question 209

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

Question 210

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Options:

A.

Restore the device to factory settings.

B.

Uninstall the unapproved application.

C.

Disable the ability to install applications from unknown sources.

D.

Ensure the device is connected to the corporate WiFi network.

Question 211

Which of the following data is MOST likely to be regulated?

Options:

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

Question 212

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Options:

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

Question 213

Which of the following is the STRONGEST wireless configuration?

Options:

A.

WPS

B.

WPA3

C.

WEP

D.

WMN

Question 214

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

Options:

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

Question 215

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

Question 216

A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a

button labeled Accept Which of the following agreements IS MOST likely in use?

Options:

A.

DRM

B.

NDA

C.

EULA

D.

MOU

Question 217

Which of the following should be done NEXT?

Options:

A.

Send an email to Telecom to inform them of the issue and prevent reoccurrence.

B.

Close the ticket out.

C.

Tell the user to take time to fix it themselves next time.

D.

Educate the user on the solution that was performed.

Question 218

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Options:

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

Question 219

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

Question 220

A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Options:

A.

Registry Editor

B.

Task Manager

C.

Event Viewer

D.

Local Users and Groups

Question 221

A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

Options:

A.

Privacy

B.

Accounts

C.

Personalization

D.

Shared resources

Question 222

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

Options:

A.

SFTP

B.

SSH

C.

VNC

D.

MSRA

Question 223

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Options:

A.

Send a quick message regarding the delay to the next customer.

B.

Cut the current customer's lime short and rush to the next customer.

C.

Apologize to the next customer when arriving late.

D.

Arrive late to the next meeting without acknowledging the lime.

Question 224

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

Question 225

A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

Options:

A.

Encryption

B.

Antivirus

C.

AutoRun

D.

Guest accounts

E.

Default passwords

F.

Backups

Question 226

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Options:

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

Question 227

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

Question 228

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

Options:

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

Question 229

Which of the following change management documents includes how to uninstall a patch?

Options:

A.

Purpose of change

B.

Rollback plan

C.

Scope of change

D.

Risk analysis

Question 230

Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

Options:

A.

.mac

B.

.Pkg

C.

.deb

D.

.dmg

E.

.msi

F.

.appx

G.

.app

Question 231

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Options:

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

Question 232

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

Exam Detail
Vendor: CompTIA
Certification: A+
Exam Code: 220-1102
Last Update: Mar 26, 2025
220-1102 Question Answers
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Total 774 questions