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Free and Premium CompTIA 220-1102 Dumps Questions Answers

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Total 756 questions

CompTIA A+ Certification Core 2 Exam Questions and Answers

Question 1

A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

Options:

A.

Power

B.

Default

C.

Administrator

D.

Superuser

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Question 2

A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?

Options:

A.

NIC

B.

USB

C.

GPU

D.

HDMI

Question 3

During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage. Which of the following is the most likely cause of the high resource usage?

Options:

A.

Firewall activities

B.

Botnet attack

C.

DDoS attack

D.

Keylogger attack

Question 4

A customer reports high data usage on a smartphone that reaches its monthly data limit within the first week of each billing cycle. The customer uses the phone primarily for calls and SMS messages with minimal content streaming. A technician troubleshoots the phone and notices that both developer mode and installs from unknown sources are enabled. Which of the following should the technician check next?

Options:

A.

Storage cache

B.

Malicious applications

C.

Privacy settings

D.

Permissions

Question 5

A user is unable to access the company’s internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?

Options:

A.

Consult with the firewall team to see If the user's IP address Is blocked.

B.

Delete the user’s credentials and create new ones.

C.

Run a virus scan on the user's workstation.

D.

Update the network drivers on the user’s workstation.

Question 6

A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Escalate the user’s issue to the network team.

B.

Reset the user's password.

C.

Unlock the user's account.

D.

Verify the user's login and password.

Question 7

Which of the following methods is a way to superficially delete files on a hard drive?

Options:

A.

Drilling

B.

Degaussing

C.

Wiping

D.

Shredding

E.

Low-level formatting

Question 8

A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected. Which of the following is the most likely issue?

Options:

A.

Time drift

B.

NTP failure

C.

Windows Update

D.

CMOS battery

Question 9

A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?

Options:

A.

Dynamic

B.

Gateway

C.

NAT

D.

DNS server

Question 10

A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?

Options:

A.

Extensions/add-ins

B.

Certificate validity

C.

Proxy settings

D.

Trusted sources

Question 11

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Options:

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

Question 12

A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?

Options:

A.

Goto Programs andFeatures, uninstall the program, and reinstallit.

B.

Goto AdministrativeTools and edit System Configuration.

C.

Goto AdministrativeTools and run Disk Cleanup.

D.

Goto Programs andFeatures, select the program, and click onChange.

Question 13

A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business7

Options:

A.

Non-disclosure agreement

B.

Certification of destruction

C.

Low-level formatting

D.

Shredding/drilling

Question 14

Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

Options:

A.

Network and Internet settings

B.

Windows Firewall settings

C.

Devices and Printers

D.

Personalization settings

Question 15

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Options:

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

Question 16

An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers. Which of the following should the company do next?

Options:

A.

Scan all of the infected files with up-to-date, anti-malware cleaning software.

B.

Fully patch the server operating systems hosting the fileshares.

C.

Change the files to be read-only.

D.

Restore critical data from backup.

Question 17

A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

Options:

A.

Ensure that the Windows Update Utility is the latest version.

B.

Refresh local WSUS settings on the computer.

C.

Delete the Windows Update cache.

D.

Run the System check to verify system files.

E.

Reimage the operating system while retaining user files.

F.

Reset WMI and re-register system .dlls.

Question 18

A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?

Options:

A.

Performance Monitor

B.

Devices and Printers

C.

Task Scheduler

D.

Event Viewer

Question 19

h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off Inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

Question 20

A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?

Options:

A.

Event Viewer

B.

Resource Monitor

C.

Performance Monitor

D.

Device Manager

Question 21

A technician is replacing the rack mount UPS. Which of the following should the technician consider?

Options:

A.

Determining the availability of compressed air

B.

Getting assistance to lift the hardware

C.

Checking local low-voltage regulations

D.

Testing the fire suppression system

Question 22

A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician do next?

Options:

A.

Perform an antivirus scan.

B.

Run Windows updates.

C.

Reimage the system.

D.

Enable System Restore.

Question 23

Which of the following should be used to configure automatic backups on macOS?

Options:

A.

Mission Control

B.

Time Machine

C.

Disaster Recovery

D.

System Restore

Question 24

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Options:

A.

Clear the browser cache.

B.

Disable the pop-up blocker.

C.

Configure private browsing.

D.

Verify valid certificates.

Question 25

A technician needs to import a new digital certificate and place it in the proper location. Which of the following Control Panel utilities should the technician use to import the certificate?

Options:

A.

Internet Options

B.

Network and Sharing Center

C.

Credential Manager

D.

Security and Maintenance

Question 26

A user connected a smartphone to a coffee shop’s public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do immediately to best address these security and privacy concerns? (Select two).

Options:

A.

Enable airplane mode.

B.

Stay offline when in public places.

C.

Uninstall recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device.

F.

Install all application updates.

Question 27

A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?

Options:

A.

Enable the system firewall.

B.

Use bootable antivirus media to scan the system.

C.

Download software designed to specifically target the virus.

D.

Run the operating system update process.

Question 28

A user's mobile phone battery does not last long and navigation is very slow. Which of the following should the technician do first to resolve the issue?

Options:

A.

Uninstall unused programs

B.

Check running applications

C.

Update the mobile OS

D.

Disable network services

Question 29

When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?

Options:

A.

Exceeded the data usage limit

B.

Sluggish response time

C.

Degraded network service

D.

High network traffic

Question 30

Users report that a network printer intermittently goes offline during the day. Which of the following commands should the technician use to confirm whether the printer has connectivity issues?

Options:

A.

ping

B.

netstat

C.

net

D.

nslookup

Question 31

A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?

Options:

A.

User Accounts

B.

System Properties

C.

Windows Firewall

D.

Network and Sharing

Question 32

A technician needs to configure laptops so that only administrators can enable virtualization technology if needed. Which of the following should the technician configure?

Options:

A.

BIOS password

B.

Guest account

C.

Screen lock

D.

AutoRun setting

Question 33

Which of the following is protected by government policy for end-user information?

Options:

A.

DRM

B.

EULA

C.

PCI

D.

PII

Question 34

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

Question 35

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options:

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

Question 36

A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?

Options:

A.

Spam filtering

B.

Malware preventionsoftware

C.

End user education

D.

Stateful firewall inspection

Question 37

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Options:

A.

Keys

B.

Token

C.

Password

D.

RootCA

Question 38

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

Options:

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Question 39

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

Options:

A.

Screen share

B.

MSRA

C.

Virtual network computer

D.

RDP

Question 40

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

Question 41

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Options:

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

Question 42

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

Options:

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

Question 43

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

Options:

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

Question 44

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Options:

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

Question 45

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

Question 46

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Question 47

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

Options:

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

Question 48

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

Options:

A.

NATBWPA3

B.

802.1X

C.

Static IP

Question 49

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Options:

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

Question 50

A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

Options:

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

Question 51

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Options:

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

Question 52

Which of the following best describes a rollback plan?

Options:

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

Question 53

A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?

Options:

A.

Investigate the reported symptoms.

B.

Run anti-malware software.

C.

Educate the user about dangerous links.

D.

Quarantine the workstation.

Question 54

A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Options:

A.

Trojan

B.

Boot sector virus

C.

Spyware

D.

Rootkit

Question 55

Which of the following features can a technician use to ensure users are following password length requirements?

Options:

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

Question 56

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

Question 57

A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?

Options:

A.

Degaussing

B.

Shredding

C.

Erasing

D.

Drilling

Question 58

A technician wants to improve password security after several users admitted to using very simple passwords. Which of the following is the best way to resolve this issue?

Options:

A.

Requiring four character types

B.

Decreasing the password expiration times

C.

Enabling an automatic lock timer

D.

Adding two characters to the minimum password length

Question 59

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

Options:

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

Question 60

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:

"This site cannot be reached."

A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

Options:

A.

HTTPS

B.

VLAN

C.

DNS

D.

SMTP

Question 61

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Options:

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

Question 62

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Options:

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

Question 63

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

Question 64

Which of the following features can be used to ensure a user can access multiple versions of files?

Options:

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

Question 65

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

Question 66

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

Question 67

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

Options:

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

Question 68

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

Options:

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

Question 69

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

Question 70

A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

Options:

A.

taskschd.msc

B.

eventvwr.msc

C.

de vmgmt. msc

D.

diskmgmt.msc

Question 71

After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?

Options:

A.

Device Manager

B.

Administrator Tools

C.

Programs and Features

D.

Recovery

Question 72

A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?

Options:

A.

Enable firewall ACLs.

B.

Examine the localhost file entries.

C.

Verify the routing tables.

D.

Update the antivirus definitions.

Question 73

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

Question 74

Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

Options:

A.

Security groups

B.

Access control list

C.

Group Policy

D.

Login script

Question 75

A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

Options:

A.

File Explorer

B.

Startup Folder

C.

System Information

D.

Programs and Features

E.

Task Scheduler

F.

Device Manager

Question 76

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Options:

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

Question 77

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Options:

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

Question 78

A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

Options:

A.

SSH

B.

VPN

C.

VNC

D.

RDP

Question 79

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Options:

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

Question 80

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Options:

A.

Spam filter installation

B.

Invalid registry settings

C.

Malware infection

D.

Operating system update

Question 81

A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Options:

A.

/etc/services

B.

/Applications

C.

/usr/bin

D.

C:\Program Files

Question 82

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

Options:

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

Question 83

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Options:

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

Question 84

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

Options:

A.

Licensing agreements

B.

Chain of custody

C.

Incident management documentation

D.

Data integrity

E.

Material safety data sheet

F.

Retention requirements

Question 85

A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

Options:

A.

EULA

B.

Pll

C.

DRM

D.

Open-source agreement

Question 86

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

Options:

A.

msinfo32

B.

perfmon

C.

regedit

D.

taskmgr

Question 87

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

Question 88

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Options:

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

Question 89

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Options:

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

Question 90

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Options:

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

Question 91

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

Options:

A.

LCD

B.

Battery

C.

Accelerometer

D.

Digitizer

Question 92

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Options:

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

Question 93

Which of the following is the default GUI and file manager in macOS?

Options:

A.

Disk Utility

B.

Finder

C.

Dock

D.

FileVault

Question 94

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

available RAM?

Options:

A.

The system is missing updates.

B.

The systems utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates.

Question 95

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Options:

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

Question 96

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

Question 97

A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Options:

A.

Recalibrating the magnetometer

B.

Recalibrating the compass

C.

Recalibrating the digitizer

D.

Recalibrating the accelerometer

Question 98

A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

Options:

A.

VPN

B.

MSRA

C.

SSH

D.

RDP

Question 99

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

Question 100

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Question 101

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

Options:

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

Question 102

A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Options:

A.

Add a user account to the local administrator's group.

B.

Configure Windows Defender Firewall to allow access to all networks.

C.

Create a Microsoft account.

D.

Disable the guest account.

Question 103

A user installed a new computer game. Upon starting the game, the user notices the frame rates are low. Which of the following should the user upgrade to resolve the issue?

Options:

A.

Hard drive

B.

Graphics card

C.

Random-access memory

D.

Monitor

Question 104

Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?

Options:

A.

Testing

B.

Rollback

C.

Risk

D.

Acceptance

Question 105

A technician needs to ensure that USB devices are not suspended by the operating system. Which of the following Control Panel utilities should the technician use to configure the setting?

Options:

A.

System

B.

Power Options

C.

Devices and Printers

D.

Ease of Access

Question 106

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

Options:

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

Question 107

A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

Options:

A.

nslookup

B.

net use

C.

netstat

D.

net user

Question 108

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

Options:

A.

Data integrity form

B.

Valid operating system license

C.

Documentation of an incident

D.

Chain of custody

Question 109

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

Question 110

Which of the following threats will the use of a privacy screen on a computer help prevent?

Options:

A.

Impersonation

B.

Shoulder surfing

C.

Whaling

D.

Tailgating

Question 111

A technician is trying to encrypt a single folder on a PC. Which of the following should the technician use to accomplish this task?

Options:

A.

FAT32

B.

exFAT

C.

BitLocker

D.

EFS

Question 112

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Options:

A.

Personalization

B.

Apps

C.

Updates

D.

Display

Question 113

Which of the following is an advantage of using WPA2 instead of WPA3?

Options:

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

Question 114

An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

Options:

A.

AUP

B.

EULA

C.

EOL

D.

UAC

Question 115

An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

Options:

A.

Spyware is redirecting browser searches.

B.

A cryptominer is verifying transactions.

C.

Files were damaged from a cleaned virus infection.

D.

A keylogger is capturing user passwords.

Question 116

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Options:

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

Question 117

A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

Options:

A.

Biometrics

B.

Soft token

C.

Access control lists

D.

Smart card

Question 118

A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

    Printing Preferences/Advanced tab

Options:

A.

Printer Properties/Sharing tab

B.

Printer Properties/Security tab

C.

Printer Properties/Ports tab

Question 119

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

    Disable Wi-Fi autoconnect.

Options:

A.

Stay offline when in public places.

B.

Uninstall all recently installed applications.

C.

Schedule an antivirus scan.

D.

Reboot the device

E.

Update the OS

Question 120

Which of the following common security vulnerabilities can be mitigated by using input validation?

Options:

A.

Brute-force attack

B.

Cross-site scripting

C.

SQL injection

D.

Cross-site request forgery

Question 121

A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

Options:

A.

System

B.

Power Options

C.

Devices and Printers

D.

Ease of Access

Question 122

A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?

    Full

Options:

A.

Differential

B.

Synthetic

C.

Incremental

Question 123

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

Options:

A.

compmgmt.msc

B.

regedit.exe

C.

explorer.exe

D.

taskmgt.exe

E.

gpmc.msc

F.

services.msc

Question 124

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

Options:

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

Question 125

A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

Options:

A.

SAN

B.

LAN

C.

GPU

D.

PAN

Question 126

A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Options:

A.

Synchronize the browser data.

B.

Enable private browsing mode.

C.

Mark the site as trusted.

D.

Clear the cached file.

Question 127

Which of the following Is a package management utility for PCs that are running the Linux operating system?

Options:

A.

chmod

B.

yum

C.

man

D.

grep

Question 128

A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation_ Which of the following actions should be taken to prevent this Incident from happening again? (Select two).

Options:

A.

Install a host-based IDS

B.

Restrict log-in times.

C.

Enable a BIOS password

D.

Update the password complexity

E.

Disable AutoRun.

F.

Update the antivirus definitions.

G.

Restrict user permissions.

Question 129

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

Options:

A.

Assigning share permissions

B.

Enabling inheritance

C.

Requiring multifactor authentication

D.

Removing archive attribute

Question 130

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

Options:

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

Question 131

Which of the following allows access to the command line in macOS?

Options:

A.

PsExec

B.

command.com

C.

Terminal

D.

CMD

Question 132

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Options:

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

Question 133

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi.

B.

All Wi-Fi traffic will be encrypted in transit.

C.

Eavesdropping attempts will be prevented.

D.

Rogue access points will not connect.

Question 134

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

Question 135

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

Options:

A.

Drilling

B.

Degaussing

C.

Low-level formatting

D.

Erasing/wiping

Question 136

An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

Options:

A.

RDP through RD Gateway

B.

Apple Remote Desktop

C.

SSH access with SSH keys

D.

VNC with username and password

Question 137

A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?

Options:

A.

Quarantine the computer.

B.

use a previous restore point,

C.

Educate the end user about viruses

D.

Download the latest virus definitions

Question 138

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Options:

A.

Updating the operating system

B.

Changing proxy settings

C.

Reinstalling the browser

D.

Enabling port forwarding

Question 139

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

Question 140

After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

Options:

A.

Port forwarding

B.

Firmware updates

C.

IP filtering

D.

Content filtering

Question 141

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

Options:

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

Question 142

A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?

Options:

A.

Keyboard

B.

Touch pad

C.

Ease of Access Center

D.

Display settings

Question 143

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Options:

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

Question 144

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Options:

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

Question 145

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Options:

A.

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozenapplication in the list, and clicks Force Quit.

B.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.

C.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

D.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in thelist, and clicks Force Quit.

Question 146

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Options:

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

Question 147

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Options:

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

Question 148

Which of the following is a data security standard for protecting credit cards?

Options:

A.

PHI

B.

NIST

C.

PCI

D.

GDPR

Question 149

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Options:

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

Question 150

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Options:

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

Question 151

A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

Options:

A.

ipconfig /all

B.

hostname

C.

netstat /?

D.

nslookup localhost

E.

arp —a

F.

ping:: 1

Question 152

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

Options:

A.

Put on an ESD strap

B.

Disconnect the power before servicing the PC.

C.

Place the PC on a grounded workbench.

D.

Place components on an ESD mat.

Question 153

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

Options:

A.

Golden image

B.

Remote network install

C.

In-place upgrade

D.

Clean install

Question 154

A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially

infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

Options:

A.

Adjusting the spam gateway

B.

Updating firmware for the spam appliance

C.

Adjusting AV settings

D.

Providing user training

Question 155

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Options:

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

Question 156

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

Options:

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

Question 157

Which of the following is the STRONGEST wireless configuration?

Options:

A.

WPS

B.

WPA3

C.

WEP

D.

WMN

Question 158

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Options:

A.

Restore the device to factory settings.

B.

Uninstall the unapproved application.

C.

Disable the ability to install applications from unknown sources.

D.

Ensure the device is connected to the corporate WiFi network.

Question 159

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Options:

A.

Run the virus scanner in an administrative mode.

B.

Reinstall the operating system.

C.

Reboot the system in safe mode and rescan.

D.

Manually delete the infected files.

Question 160

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

Options:

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

Question 161

Which of the following data is MOST likely to be regulated?

Options:

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

Question 162

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Options:

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

Question 163

A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?

Options:

A.

Roll back the updates.

B.

Increase the page file.

C.

Update the drivers.

D.

Rebuild the profile.

Question 164

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

Question 165

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Options:

A.

.py

B.

.js

C.

.vbs

D.

.sh

Question 166

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Options:

A.

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B.

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

Question 167

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Options:

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

Question 168

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

Options:

A.

Application updates

B.

Anti-malware software

C.

OS reinstallation

D.

File restore

Question 169

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

Options:

A.

Network and Sharing Center

B.

Programs and Features

C.

Default Apps

D.

Add or Remove Programs

Question 170

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Options:

A.

Home

B.

Pro for Workstations

C.

Enterprise

D.

Pro

Question 171

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

Options:

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

Question 172

Which of the following is a proprietary Cisco AAA protocol?

Options:

A.

TKIP

B.

AES

C.

RADIUS

D.

TACACS+

Question 173

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Options:

A.

Scan the computer with the company-provided antivirus software

B.

Install a new hard drive and clone the user's drive to it

C.

Deploy an ad-blocking extension to the browser.

D.

Uninstall the company-provided antivirus software

E.

Click the link in the messages to pay for virus removal

F.

Perform a reset on the user's web browser

Question 174

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

Question 175

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

Options:

A.

PIN

B.

Username and password

C.

SSO

D.

Fingerprint

Question 176

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

Options:

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

Question 177

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

Options:

A.

afc

B.

ehkdsk

C.

git clone

D.

zobocopy

Question 178

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Options:

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

Question 179

The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

Options:

A.

Enable multifactor authentication for each support account

B.

Limit remote access to destinations inside the corporate network

C.

Block all support accounts from logging in from foreign countries

D.

Configure a replacement remote-access tool for support cases.

E.

Purchase a password manager for remote-access tool users

F.

Enforce account lockouts after five bad password attempts

Question 180

Which of the following could be used to implement secure physical access to a data center?

Options:

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

Question 181

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

Question 182

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

Question 183

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

Question 184

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

Options:

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

Question 185

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Options:

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

Question 186

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Options:

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

Question 187

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Options:

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

Question 188

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

Question 189

A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

Options:

A.

Quarantining system files

B.

Reimaging the workstation

C.

Encrypting the hard drive

D.

Disabling TLS 1.0 support

Question 190

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Options:

Question 191

The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

Options:

A.

Encryption at rest

B.

Account lockout

C.

Automatic screen lock

D.

Antivirus

Question 192

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Options:

A.

Scope of change

B.

Risk level

C.

Rollback plan

D.

End user acceptance

Question 193

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

Question 194

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

Options:

A.

Deploy a secondary hard drive with encryption on the appropriate workstation

B.

Configure a hardened SFTP portal for file transfers between file servers

C.

Require files to be individually password protected with unique passwords

D.

Enable BitLocker To Go with a password that meets corporate requirements

Question 195

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Options:

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

Question 196

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

Options:

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

Question 197

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Options:

A.

Reset the phone to factory settings

B.

Uninstall the fraudulent application

C.

Increase the data plan limits

D.

Disable the mobile hotspot.

Question 198

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Options:

Question 199

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

Question 200

A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?

Options:

A.

Phishing

B.

Dumpster diving

C.

Tailgating

D.

Evil twin

Question 201

Which of the following would typically require the most computing resources from the host computer?

    Chrome OS

Options:

A.

Windows

B.

Android

C.

macOS

D.

Linux

Question 202

A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?

Options:

A.

VNC

B.

RMM

C.

RDP

D.

SSH

Question 203

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Options:

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

Question 204

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Options:

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

Question 205

Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?

Options:

A.

Run System Restore.

B.

Place in recovery mode.

C.

Schedule a scan.

D.

Restart the PC.

Question 206

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Options:

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

Question 207

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Options:

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

Question 208

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

Options:

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

Question 209

A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?

    Copy the program file to a USB drive and install.

Options:

A.

Burn the program file to a CD and install.

B.

Format the HDD and then do the installation.

C.

Replace the HDD and then do the installation.

Question 210

Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?

Options:

A.

Regression

B.

Cloud

C.

Production

D.

Sandbox

Question 211

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Options:

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

Question 212

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

    End user training

Options:

A.

Progress notes

B.

Knowledge base

C.

Acceptable use policy document

Question 213

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

Options:

A.

Only accept calls from known people.

B.

Disregard any suspicious emails.

C.

Update the antivirus software.

D.

Enable two-factor authentication.

E.

Install a malware scanner.

Question 214

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

Options:

A.

Scan for malware and ransomware.

B.

Perform a system restore.

C.

Check the network utilization.

D.

Update the antivirus software.

Question 215

A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?

Options:

A.

Disable System Restore.

B.

Utilize a Linux live disc.

C.

Quarantine the infected system.

D.

Update the anti-malware.

Question 216

An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Options:

A.

nslookup

B.

tracert

C.

hostname

D.

gpresult

Question 217

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

Options:

A.

ifconfig

B.

netstat

C.

ping

Question 218

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Options:

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

Question 219

Which of the following protocols supports fast roaming between networks?

Options:

A.

WEP

B.

WPA

C.

WPA2

D.

LEAP

E.

PEAP

Question 220

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

    Place the customer on hold until the customer calms down.

Options:

A.

Disconnect the call to avoid a confrontation.

B.

Wait until the customer is done speaking and offer assistance.

C.

Escalate the issue to a supervisor.

Question 221

Which of the following is also known as something you know, something you have, and something you are?

    ACL

Options:

A.

MFA

B.

SMS

C.

NFC

Question 222

A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Options:

A.

EFS

B.

GPT

C.

MBR

D.

FAT32

Question 223

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Recovery contact and recovery key

Question 224

A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?

Options:

A.

Group Policy Editor

B.

Local Users and Groups

C.

Device Manager

D.

System Configuration

Question 225

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Options:

A.

Reimage the computer.

B.

Replace the system RAM.

C.

Reinstall and update the failing software.

D.

Decrease the page file size.

Question 226

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Options:

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

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Total 756 questions