Free and Premium BBPSD CSFX Dumps Questions Answers

Unique sales position.

Unique selling point.

Unique sales pitch.

Unusual service product.

Doing things in sequence.

Doing more than one task at a time.

Only for people in busy jobs.

Doing one task and the doing another.

Targeting followed by Positioning followed by Market Segmentation.

Positioning followed by Market Segmentation followed by Targeting.

Market Segmentation followed by Targeting followed by Positioning.

Targeting followed by Market Segmentation followed by Positioning.

Assertive.

Authoritative.

Aware.

Aggressive.

Being indecisive.

Being decisive.

Making a decision.

Having a to-do list.

A quick sales strategy.

A differentiated targeting strategy.

A market segment.

An undifferentiated targeting strategy.

Gather information when they first meet a customer.

Gather information when a customer may not return.

Gather information from regular customers.

All of the above.

Customers enter a shop.

There are a number of important events in customer interactions.

Customers leave a shop.

Customers talk to each other.

Organisations can deal more quickly with customers.

The market the organisation is selling to has become saturated.

Customers are sub divided into smaller groups to distinguish purchaser behaviour.

There is only a small market that is available to consumers.

Ignore the phone call and let it ring.

Answer the phone and ask them to ring you later at a more convenient time.

Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

Answer the call and deal with it as you know you will eventually have to deal with it.

Targeting.

Segmenting.

Positioning.

Marketing.

Comparing.

Standardising.

Benchmarking.

Contrasting services.

Measurable.

Achievable.

Realistic.

All of the above.

Make sure you have dealt with external customers first.

Apply the same level of service as external customers receive.

Ensure that you obtain payment details.

Check that they have authority to purchase.

Compare your competitors' prices.

Measure how your organisation is performing in relation to your competitors.

Test customer purchases.

Keep track of your daily sales targets.

Never sign the letter yourself.

Sign the letter yourself.

Make the letter long and interesting.

None of the above.

Gather information when they first meet a customer.

Gather information when a customer may not return.

Gather information from regular customers.

All of the above.

Can sometimes not be met.

Can rarely be met.

Must be met.

Are always realistic.

Ignore the phone call and let it ring.

Answer the phone and ask them to ring you later at a more convenient time.

Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

Answer the call and deal with it, as you know you will eventually have to deal with it.

BPS.

PRI.

USP.

CSP.

Has a number of years experience in a customer service role.

Has the skills to deal effectively in customer facing roles.

Trains salespeople in how to deal with customers.

Always makes the most sales in a day.

Once you are aware that the customer is a regular shopper.

The first time the customer comes into the shop.

If a customer appears to be one who will return to the shop.

When the customer makes his first purchase.

Listen and then immediately say how you are going to resolve the issue.

Listen, acknowledge the issue and say how you will resolve the issue.

Listen, apologise and say how you will resolve the issue.

Listen, acknowledge, apologise and then say how you will resolve the issue.

Comparing.

Standardising.

Benchmarking.

Contrasting services.