Customer Service Certificate CSFX Reddit Questions

Customer Service Questions and Answers

Question 13

When establishing standards of customer service it is helpful if they are specific, time bound and:

Measurable.

Achievable.

Realistic.

All of the above.

Question 14

When dealing with Internal customers you must:

Make sure you have dealt with external customers first.

Apply the same level of service as external customers receive.

Ensure that you obtain payment details.

Check that they have authority to purchase.

Question 15

Benchmarking is used to:

Compare your competitors' prices.

Measure how your organisation is performing in relation to your competitors.

Test customer purchases.

Keep track of your daily sales targets.

Question 16

When communicating with a customer by writing a letter you should:

Never sign the letter yourself.

Sign the letter yourself.

Make the letter long and interesting.

None of the above.