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Customer Service Questions and Answers

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Question 1

Which of the following is recognised as a time wasting activity:

Options:

A.

Being indecisive.

B.

Being decisive.

C.

Making a decision.

D.

Having a to-do list.

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Question 2

Many organisations have something called a USP. This means they have a:

Options:

A.

Unique sales position.

B.

Unique selling point.

C.

Unique sales pitch.

D.

Unusual service product.

Question 3

When communicating with a customer by writing a letter you should:

Options:

A.

Never sign the letter yourself.

B.

Sign the letter yourself.

C.

Make the letter long and interesting.

D.

None of the above.

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