CSFX Premium Exam Questions

Customer Service Questions and Answers

Question 5

Which of the following is recognised as a time wasting activity:

Being indecisive.

Being decisive.

Making a decision.

Having a to-do list.

Question 6

When a product or service has not been differentiated in the market place then it is best to use:

A quick sales strategy.

A differentiated targeting strategy.

A market segment.

An undifferentiated targeting strategy.

Question 7

For organisations to improve their customer service they need to:

Gather information when they first meet a customer.

Gather information when a customer may not return.

Gather information from regular customers.

All of the above.

Question 8

A key customer exchange is when:

Customers enter a shop.

There are a number of important events in customer interactions.

Customers leave a shop.

Customers talk to each other.