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Avaya Oceana™ Solution Support Exam Questions and Answers

Question 9

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messagesin the log files.

An LDAP connection issue was caused due to an incorrect LDAP parameter.

The session timed out due to a browser issue.

The Multimedia Cache database is unable to connect.

SMGR is not authorizing Agent to login.

Question 10

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

/var/log/Avaya/dcm/pu/CallServerConnector

/var/log/Avaya/services/CallServerConnector

/var/log/Avaya/dcm/pu/AgentControllerService

/var/log/Avaya/services/CustomerControllerService