ServiceNow CSA Exam With Confidence Using Practice Dumps

Change

Incident

Facilities

Self-Service

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

A Dictionary Override sets field properties in extended tables

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.