ServiceNow CSA Exam With Confidence Using Practice Dumps

In ServiceNow, tables are fundamental components of the platform's database structure. A table consists of records (rows) and fields (columns) that store data.

A record is an individual entry in a table, similar to a row in a traditional database.

Each record represents a single entity (e.g., an incident, a user, a request).

Records are stored uniquely in the system and are identified by a Sys ID (a globally unique identifier).

A field is an attribute of a record, like a column in a database.

Each field has a specific data type (e.g., string, integer, date, reference).

Fields define what type of information can be stored in a record.

1. Records (Rows) – Correct Option2. Fields (Columns) – Correct OptionExample: The Incident [incident] tableSys ID

Number

Short Description

Caller

State

123abc

INC001

System crash

John D

New

456def

INC002

Network issue

Jane S

Open

Records: INC001, INC002 (each row is a record).

Fields: Number, Short Description, Caller, State (each column is a field).

B. Lists – Incorrect

Lists are a view of table data but are not a part of the table itself.

A list displays multiple records from a table but does not define the structure of a table.

C. Forms – Incorrect

Forms are user interfaces used to view or edit single records.

A form allows users to interact with the data stored in a table but is not part of the table structure itself.

ServiceNow Docs: Tables and Records

ServiceNow CSA Study Guide – Understanding Tables, Records, and Fields

ServiceNow Product Documentation: List and Form Views

Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:

A Transform Map in ServiceNow is used to define how imported data from external sources (such as CSV files, Excel sheets, or third-party integrations) is mapped into the target table within the platform.

They allow administrators to define field mappings between the import set table and the target table.

Can include field transformations, such as converting data formats or merging values.

Support scripted transformations using onBefore and onAfter scripts.

A. Field Transform – No such module exists in ServiceNow. Transform Maps handle field transformations.

C. Schema Map – The Schema Map visualizes table relationships but does not handle data imports.

D. Import Map – This is not a valid ServiceNow module. The correct term is Transform Map.

ServiceNow Transform Maps Documentation

ServiceNow CSA Training Module: "Importing Data and Transform Maps"

Key Features of Transform Maps:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

In ServiceNow, Priority is a choice field, meaning it has predefined values (e.g., 1 - Critical, 2 - High, etc.). If a customer wants to change the values to display P1, P2, P3, P4 consistently across all tasks, you must modify the choice list values for the Priority field.

Right-click on the Priority field in the Incident form.

Select “Show Choices” from the context menu.

In the Choice List Entries table, modify the Label values to match the internal terminology (P1, P2, P3, P4).

Ensure that the changes apply to all Task-related tables (such as Incident, Change, and Problem).

The “Show Choices” option displays the choice list for that specific field, allowing modifications to the values displayed in the dropdown.

This ensures consistency across all records using the Priority field.

A. Configure Lists: ❌ Configures list views, not choice field values.

B. Show Options: ❌ Not a valid option in ServiceNow for modifying choice fields.

C. Configure Task: ❌ Configures the task table settings, not choice list values.

E. Show Choice List: ❌ Not a valid ServiceNow menu option.

F. Configure Options: ❌ Not a valid option in ServiceNow for modifying choice fields.

Modifying Choice Lists in ServiceNow: ServiceNow Docs

How to Customize Dropdown Fields in ServiceNow

Steps to Modify the Priority Field Choices:Why is the Correct Answer "Show Choices"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:Using “Show Choices”, administrators can update choice values while preserving the existing backend values, ensuring consistency in workflows and reports.