Weekend Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

Free and Premium Salesforce Energy-and-Utilities-Cloud Dumps Questions Answers

Salesforce Energy and Utilities Cloud Accredited Professional Exam Questions and Answers

Question 1

When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.

How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

Options:

A.

By Installing Node.js + Velocity Build Tool

B.

By Installing Node.js + Puppeteer module

C.

By Installing Node.js + Visual Studio

D.

By Installing Node.js + SFDX

Buy Now
Question 2

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.

Which two courses of action should the consultant recommend?

Options:

A.

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

B.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

D.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

Question 3

A customer has finished development, which includes large volumes of data. They're ready to start UAT for their new Energy and Utilities Cloud implementation.

When should the performance tests be conducted as part of the overall UAT process?

Options:

A.

Just before the go-live, so the performance test does not alter the overall load on the system

B.

At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary

C.

After the go-live, so the performance can be tracked directly in the production environment

D.

Performance tests should not be done as part of UAT; it should only focus on functional requirements.

Question 4

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.

What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Options:

A.

Service Cloud

B.

Contract Lifecycle Management (CLM)

C.

Configure Prince Quote (CPQ)

D.

Energy and utility Base

Question 5

An energy customer has purchased a new home and needs to transfer their service.

Which object needs a new record created to track service at the new location?

Options:

A.

An account record with record type Billing

B.

An account record with record type Consumer

C.

An account record with record type Service Aggregator

D.

An account record with record type Service

Question 6

The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.

Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?

Choose 3 answers

Options:

A.

The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,

B.

The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.

C.

The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.

D.

The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.

Question 7

What's an example of a parent and child premise record?

Options:

A.

The parent premise is the type of service provided, and the child is the apartment.

B.

The parent premise is the apartment building, and the child is the apartment unit.

C.

The parent premise is the apartment unit, and the child is the apartment building.

D.

The parent premise is the apartment, and the child is the type of service provided.

Question 8

An administrator for an energy company recently built a new FlexCard that shows whether a customer is

enrolled in autopay.

How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

Options:

A.

Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B.

Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C.

Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D.

Open the object's page layout and add the FlexCard LWC ante the layout.

Question 9

An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

Options:

A.

Set up a payment arrangement.

B.

Manage a customer moving out.

C.

Manage changes to contract clauses.

D.

Create a multi-site quote.

Question 10

Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?

Choose 2 answers

Options:

A.

A high-level object map of the entities and fields used by the billing system

B.

Understanding of the Energy and Utilities customer data model

C.

Technical connection details for the billing system

D.

A decision on the tool or technology that will be used for migrating the data (ETL)

E.

Project team roles and responsibilities

Question 11

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Options:

A.

Confirm customer entitlements for field service appointments.

B.

See a list of all service and work types available in the system.

C.

Accurately confirm and verify customer details.

D.

Check available field service time slots for the week.

Question 12

consultant has been tasked with gathering and aligning requirements fram a small group of key

stakeholders for an Energy and Utilities Cloud implementation.

Which approach would be most effective for eliciting business requirements from the small group of

stakeholders?

Options:

A.

Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

B.

Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

C.

Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

Question 13

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.

How can the utility company best meet these requests using Energy and Utilities Cloud?

Options:

A.

Work with an external debt collection agency to ensure customers pay their outstanding amount.

B.

Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

C.

Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

D.

Use the Create Payment Plan action in the Contact Center Console.

Question 14

Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

Options:

A.

Work Order. Work Order Line Hem, Service Appointment, Work Type

B.

Work Order. Work Type. Service Appointment. Service Territory

C.

Work Order. Work Order Line Item Work Procedure. Work Plan

D.

Work Order. Work Order Line item. Service Territory. Work Type

Question 15

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

Options:

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

Question 16

4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require

integrations with their customer information system (CIS) and billing systems.

What three common objects are typically part of this Integration?

Choose 3 answers

Options:

A.

Premise

B.

eSignature

C.

Account

D.

Meter Pings

E.

Balances

Question 17

Two people own one home. They have different preferences for receiving notifications. One wants texts and

emails, while the other prefers emails only. h

How and where can the energy company hold this information?

Options:

A.

Use the existing notification preference fields in the Party object.

B.

Create a custom object associated with the Account with notification preferences.

C.

Extend the Service Account object with new fields for notification preferences.

D.

Extend the Account, Contact, and Relationship objects with new fields for notification preferences.

Question 18

An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance

Which object is used to store this data?

Options:

A.

Service Account

B.

Account

C.

Bill

D.

Statement

Question 19

Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?

Choose 2 answers

Options:

A.

Create an Experience cloud site to set up a sample digital experience site on your target org.

B.

Set up Utilities self-serve templates on your target org.

C.

Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

D.

Create customer community user profiles for the Utilities self-serve portal.

Question 20

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

Options:

A.

Accounts with RecordType Business are used to represent B2B customers.

B.

Accounts with RecordType Consumer are used to represent B2C customers

C.

Person accounts are used to represent B2C customers.

D.

Accounts with RecordType Service are used to represent B28 customers

Question 21

An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc

feature and the reusing clauses library.

According to the manager's expectations, which template type should the developer choose to gene new contracts?

Options:

A.

JSON Based Document Template

B.

The Velocity Web Template

C.

POF Template

D.

The Microsoft Word Document Template

Question 22

An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

Options:

A.

Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?

B.

Client-Side generation, as Server-Side deesn't support DOCK templates

C.

Client-Side generation, as this doesn't have a high number of line items

D.

Server-Side generation, as Client-Side doesn't support custom fonts

E.

Server-Side generation, as this has a high number of line items