When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
A customer has finished development, which includes large volumes of data. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers
What's an example of a parent and child premise record?
An administrator for an energy company recently built a new FlexCard that shows whether a customer is
enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
consultant has been tasked with gathering and aligning requirements fram a small group of key
stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of
stakeholders?
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
During a discovery session, an energy company mentioned they have a high response rate for customer
satisfaction surveys. However, the company has noticed consistently negative feedback about its electric
utility-payment set-up, stating the customer would like to see payment confirmations from their respective
financial institution with payments.
What's one area the consultant should consider for process improvement?
4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require
integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers
Two people own one home. They have different preferences for receiving notifications. One wants texts and
emails, while the other prefers emails only. h
How and where can the energy company hold this information?
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance
Which object is used to store this data?
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?
An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc
feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?
An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.