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Energy-and-Utilities-Cloud Exam Dumps : Salesforce Energy and Utilities Cloud Accredited Professional Exam

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Questions and Answers

Question 1

The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.

Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?

Choose 3 answers

Options:

A.

The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,

B.

The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.

C.

The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.

D.

The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.

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Question 2

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

Options:

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

Question 3

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.

Which two courses of action should the consultant recommend?

Options:

A.

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

B.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

D.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.