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Sure Pass Exam Energy-and-Utilities-Cloud PDF

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Total 75 questions
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Questions and Answers

Question 9

An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

Options:

A.

Set up a payment arrangement.

B.

Manage a customer moving out.

C.

Manage changes to contract clauses.

D.

Create a multi-site quote.

Question 10

Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?

Choose 2 answers

Options:

A.

A high-level object map of the entities and fields used by the billing system

B.

Understanding of the Energy and Utilities customer data model

C.

Technical connection details for the billing system

D.

A decision on the tool or technology that will be used for migrating the data (ETL)

E.

Project team roles and responsibilities

Question 11

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Options:

A.

Confirm customer entitlements for field service appointments.

B.

See a list of all service and work types available in the system.

C.

Accurately confirm and verify customer details.

D.

Check available field service time slots for the week.

Question 12

consultant has been tasked with gathering and aligning requirements fram a small group of key

stakeholders for an Energy and Utilities Cloud implementation.

Which approach would be most effective for eliciting business requirements from the small group of

stakeholders?

Options:

A.

Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

B.

Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

C.

Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

Page: 3 / 6
Total 75 questions
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