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Salesforce Energy and Utilities Cloud Accredited Professional Exam Questions and Answers

Question 5

An energy customer has purchased a new home and needs to transfer their service.

Which object needs a new record created to track service at the new location?

Options:

A.

An account record with record type Billing

B.

An account record with record type Consumer

C.

An account record with record type Service Aggregator

D.

An account record with record type Service

Question 6

The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.

Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?

Choose 3 answers

Options:

A.

The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,

B.

The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.

C.

The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.

D.

The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.

Question 7

What's an example of a parent and child premise record?

Options:

A.

The parent premise is the type of service provided, and the child is the apartment.

B.

The parent premise is the apartment building, and the child is the apartment unit.

C.

The parent premise is the apartment unit, and the child is the apartment building.

D.

The parent premise is the apartment, and the child is the type of service provided.

Question 8

An administrator for an energy company recently built a new FlexCard that shows whether a customer is

enrolled in autopay.

How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

Options:

A.

Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B.

Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C.

Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D.

Open the object's page layout and add the FlexCard LWC ante the layout.