SPHR Exam Questions Tutorials

Answer option D is correct.An express contract can be oral or written and states what the parties to the contract agree to do. The duty of good faith and fair dealing (A) is a common-law doctrine that parties to an oral or written contract have an obligation to act in a fair and honest manner to facilitate achievement of the contract goals. An implied contract (C) can be created by conduct and doesn't have to be stated explicitly. Fraudulent misrepresentation (B) occurs when an employer makes false statements to entice a candidate to join the company. See Chapter 7 for more information.

Chapter: Employee and Labor Relations

Objective: Federal Employment Legislation

Answer option C is correct.This is a classical example of the behavior-based interview. Sally will need to tell a story to John about her past experiences with a difficult customer and what the outcome of the situation was.Answer option B is incorrect. A stress interview deliberately creates a stressful environment to test the candidate's response in the stress.Answer option A is incorrect. A prescreen interview is used to determine which candidates qualify for the job requirements and to make decisions if additional interviews are needed.Answer option D is incorrect. A directive interview is where the HR Professional controls the interview process through a predefined set of questions for all interviewees.

Chapter: Workforce Planning and Employment

Objective: Staffing Programs