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RCDD RCDDv14.1 Syllabus Exam Questions Answers

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Total 320 questions

BICSI Registered Communications Distribution Designer - RCDDv14.1 Questions and Answers

Question 25

The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented1?

Options:

A.

Program quality standards

B.

Customer management plan

C.

Benefits management plan

D.

Benefits sustainment plan

Question 26

In a program's definition phase a program manager in country A is assigned to expand a restaurant chain into country B. communications management plan zThe program manager creates the program team by identifying the required protect management resources

Which of the following represents an initial step needed to evaluate available resources that are aligned with me program's needs''

Options:

A.

Completing an assessment of skills and competencies

B.

Obtaining resource availability information from the functional managers

C.

Identifying program resource requirements

D.

Creating a program resource management plan

Question 27

A two-year program is coming to an end Many of the initial governance board members have moved from their current posts or left the company Several new members have joined but have a shod association with the program, which changes the board's expectations and focus. During the final phase gate review, some board members are uncertain of their roles and expectations in the process.

How should the program manager handle this situation?

Options:

A.

Review the final program outcome with the program sponsor

B.

Prepare a program change request utilizing new board member input

C.

Review the strategic plan and benefits management plan with the board

D.

Present the final program status, costs, and schedule reports

Question 28

A software development program will launch iterative versions of new software called Alpha over two years Following that, a program will be released to the program team and developers to create new software called Beta While the program manager prepares the program closure plan tor Alpha, the program sponsor expresses concern about its support after program closure.

What should the program manager do as part of Alpha's program closure plan?

Options:

A.

Execute the transition plan and Include Knowledge transfer to transition Alpha support to operations

B.

Keep the Alpha program open until support is no longer required, then execute program closure

C.

Adjust Alpha's exit criteria to ensure its support is included in the Beta program

D.

Document the program closure procedure to ensure that resources are released from Alpha to develop Beta

Page: 7 / 12
Total 320 questions