What are two valid reasons for defining a case type within a case type-specific ruleset? (Choose two)
A purchase order application allows users in their work group to read and write purchase
request cases. When the total amount exceeds usd10,000 however, only the work group
manger can read and write the case. Select two configuration that satisfy the
requirement.(choose two)
XYZ corp has requirement to send an email to every person who has used a certain service in the previous month thanking them for doing business with XYZ. Generating and sending these emails take a certain amount of time XYZ wants these email processed as quickly as possible to avoid interfering with emails sent during business hours.XYZ also wants to ensure that the thank-you email is not sent to the same person twice