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Online Apple-Device-Support Questions Video

Apple Device Support Exam (SUP-2025) Questions and Answers

Question 37

A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?

Options:

A.

Open captive.apple.com in a browser to bring up the dialog.

B.

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.

C.

Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.

D.

Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.

Question 38

Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

Options:

A.

Go to Settings > General > AppleCare & Warranty > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

B.

Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync.

C.

Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.

D.

Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

E.

Go to Settings > General > AirPlay & Continuity > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Question 39

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Options:

A.

MDM is managing software updates and upgrades.

B.

Lockdown Mode is turned on.

C.

There isn’t enough local storage for the upgrade.

D.

The Wi-Fi network was configured by MDM.

Question 40

Which two Continuity features work when a user is signed in with different Apple Accounts on two devices? (Select two.)

Options:

A.

Handoff

B.

AirDrop

C.

AirPlay to Mac

D.

Sidecar

E.

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