Newly Released Microsoft MB-230 Exam PDF

Microsoft Dynamics 365 for Customer Service Questions and Answers

Question 25

You need to implement a solution to provide the technician's utilization.

Which solution should you use?

Create multiple schedule board tabs.

Use custom web resources.

Change the board view settings.

Use default schedule board with filters.

Question 26

You need to add the French language as a new skill. Where should you add the language?

in Resource Requirement

in Bookable Resource Type

in Rating Value

in Bookable Resource Characteristic Type

Question 27

You need to configure the SMS workstream.

What should you use?

the existing fallback queue

the work distribution mode set to push

a new fallback queue

the work distribution mode set to pull

Question 28

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Omnichannel supervisor and customer service manager

Omnichannel supervisor and customer service representative

Omnichannel agent and customer service representative

Omnichannel agent and Omnichannel supervisor