Last Attempt MB-230 Questions

Microsoft Dynamics 365 for Customer Service Questions and Answers

Question 33

You need to configure the system to notify managers about unhappy patients.

What should you do?

Configure Omnichannel Insights.

Set a routing rule for escalations.

Change the value of the Monitor real-time customer sentiment option to Yes.

Question 34

You need to configure the options for the schedule.

Which options should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question 35

You need to select which setting needs to be configured for each setup.

Which settings should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question 36

What should managers use to perform weekly reviews with case representatives?

Tier 1 dashboard

Agent Insights

Connected Customer Service dashboard

Customer Service Performance dashboard