MB-230 Microsoft Exam Lab Questions

Microsoft Dynamics 365 for Customer Service Questions and Answers

Question 41

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Enable a Microsoft Copilot Studio chatbot to end conversations.

Add the chatbot to an existing human agent queue.

Enable Al suggestions with the chatbot.

Create a chatbot queue and a human agent queue.

Configure context variables for the chatbot.

Question 42

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

Assign each queue a workstream.

Add a chatbot to the workstream.

Embed a chat widget in the portal.

Assign chatbots to appropriate queues.

Question 43

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

SLA with 24 hours as the failure time and no warning

SLA with 6 hours as the failure time and a one-hour warning

SLA with 6 hours as the failure time and no warning

SLA with one hour as the failure time and no warning

SLA with 24 hours as the failure time and a two-hour warning

Question 44

You need to create and configure objects to support the requirements.

How should you configure the system? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.