MB-230 Exam Dumps : Microsoft Dynamics 365 for Customer Service

As an owner of a workspace, you launch sharing of a workspace by going to the My workspaces panel, hovering your mouse over the workspace name, and then selecting the share icon to open a dialog. From there, you add any users from your company’s Azure Active Directory. Any viewers will receive an email notifying them with a link to the workspace.

Box 1: Service activity

Avoid disruptions in service by making sure that your resources are scheduled optimally and efficiently. Using Scheduling in Customer Service Hub, you can plan and schedule service activities for your customers by bringing together all your resources.

Note: Create a service activity

A service activity is defined to look for the next available time slot to schedule the service and align resources as per requirement.

Box 2: Resource category

Create resource groups

The resources are aligned in resource groups or resource categories.

For example, Bert Hair and Gilda Moss are grouped as Technicians and Bike repair workbench - 1 and Bike repair workbench - 2 are grouped as Workbenches.

With bookable resource categories, you can group your bookable resources by type. For example, you can create categories like technician, supervisor, subcontractor, vehicle, or equipment.