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Newly Released Cisco 820-605 Exam PDF

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Total 157 questions

Cisco Customer Success Manager Questions and Answers

Question 33

What is a Quarterly Success Review?

Options:

A.

gap analysis that focuses on the state of the customer’s current architecture

B.

new success plan that focuses on the upcoming goals for the customer

C.

conversation that outlines the key initiatives that are agreed upon in the success plan

D.

technical analysis that outlines the implementation plan and adoption barriers

Question 34

On which two objectives should communication with customer executives focus? (Choose two.)

Options:

A.

return on investment

B.

product improvement

C.

new sales

D.

user training

E.

time to value

Question 35

What are two customer advantages of purchasing subscription licenses? (Choose two.)

Options:

A.

It enables software providers to control customer consumption.

B.

The customer can discontinue the subscription if value is not realized.

C.

It provides the customer with a pay per use model.

D.

It creates high aftermarket resale value.

E.

Software maintenance is offered through a separate contract.

Question 36

Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

Options:

A.

the success plan, the agreed priorities, and the planned outcomes

B.

technical support cases in flight and support options

C.

stakeholder mapping and planned training sessions

D.

upcoming contract renewal and expansion opportunities

Page: 9 / 12
Total 157 questions