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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

Options:

A.

customer budget

B.

adoption barriers

C.

value realization

D.

competitive differentiation

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Question 2

Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?

Options:

A.

Modify the meeting agenda and call in a technical resource.

B.

Request the customer to open a support case.

C.

Answer the questions as best they can and plan an onsite follow-up training.

D.

Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

Question 3

Which scenario represents a use case expand opportunity?

Options:

A.

usage KPIs are on target entering the fourth quarter

B.

supplementary training sessions are organized on existing features

C.

solution management team adds headcount

D.

endpoint security solution extended to cover data center servers in addition to laptops