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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

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Question 1

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

Options:

A.

Administer twice-yearly student and staff surveys with two question related to IT

B.

Measure the number of complaints raised by students

C.

Use a combination of tailored surveys and IT tools-based metrics

D.

Implement staff Super Users to provide feedback

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Question 2

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Options:

A.

help desk data

B.

health score

C.

risk management

D.

telemetry

E.

training surveys

Question 3

Which type of KPI is of the most interest to Customer Success?

Options:

A.

business KPIs that define progress to the Business Outcome

B.

sales KPIs for revenue generation

C.

IT services KPIs for operations

D.

OPEX KPIs that define the operational costs of the company

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