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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

What is the value proposition of customer success for customers?

Options:

A.

incremental rewards

B.

business vision support

C.

technical assistance prioritization

D.

external publicity

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Question 2

A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

Options:

A.

Provide the customer with access to the raw data to enable them to develop their own insights.

B.

Appoint a customer representative to review the data and give specific suggestions.

C.

Explain the limitations of the available reports and offer options to provide input to develop new reports.

D.

Agree on a set of metrics and share the results and trend lines with recommendations for improvement.

Question 3

What is a technical adoption barrier?

Options:

A.

lack of integration with other products

B.

underutilization of licenses

C.

untrained customer user group

D.

customer not measuring product value