Helping Hand Questions for CLO-002

Change management is the process of controlling the lifecycle of all changes to IT services, enabling beneficial changes to be made with minimum disruption and risk1. Change management involves documenting, assessing, approving, implementing, and reviewing changes to IT resources, such as hardware, software, configuration, or capacity2. Change management aims to ensure that changes are aligned with the business objectives, requirements, and expectations, and that they are delivered in a timely, efficient, and effective manner3.

A procedure for upgrading an existing IT resource within the cloud is an example of change management, as it describes the steps and actions needed to make a change to the cloud service. A procedure for upgrading an IT resource should include the following elements4:

• The reason and objective for the upgrade
• The scope and impact of the upgrade
• The roles and responsibilities of the stakeholders involved in the upgrade
• The prerequisites and dependencies for the upgrade
• The schedule and timeline for the upgrade
• The risks and mitigation strategies for the upgrade
• The testing and validation methods for the upgrade
• The communication and notification plan for the upgrade
• The rollback and recovery plan for the upgrade
• The evaluation and feedback mechanism for the upgrade

A security procedure is a set of rules and guidelines that define how to protect IT resources from unauthorized access, use, modification, or destruction5. A security procedure is not the same as a procedure for upgrading an IT resource, as it focuses on the security aspects of the IT service, rather than the change aspects.

An incident management is the process of restoring normal service operation as quickly as possible after an unplanned disruption or degradation. An incident management is not the same as a procedure for upgrading an IT resource, as it focuses on the incident aspects of the IT service, rather than the change aspects.

A standard operating procedure (SOP) is a document that provides detailed instructions on how to perform a routine or repetitive task or activity. A standard operating procedure is not the same as a procedure for upgrading an IT resource, as it focuses on the operational aspects of the IT service, rather than the change aspects. References: CompTIA Cloud Essentials+ CLO-002 Study Guide, Chapter 6: Cloud Service Management, pages 229-230.

Shadow IT refers to any IT resource used by employees or end users without the IT department’s approval or oversight. This can include SaaS applications that are not aligned with corporate policy or governance. Employees or teams may adopt shadow IT for convenience, productivity, or innovation, but it can also pose significant security risks and compliance concerns. Therefore, it is important for IT organizations to have visibility and control over the IT devices, software, and services used on the enterprise network. References: : CompTIA Cloud Essentials+ CLO-002 Study Guide, Chapter 1, page 14 : CompTIA Cloud Essentials+ CLO-002 Study Guide, Chapter 1, page 15 : CompTIA Cloud Essentials+ CLO-002 Study Guide, Chapter 1, page 16Top of Form

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 Transference is a risk response strategy that involves shifting the responsibility or impact of a risk to a third party, such as an insurance company, a vendor, or a partner. By purchasing insurance, the company transferred the financial liability of the cloud migration project to the insurance provider, in case of any losses or damages. Transference does not eliminate the risk, but it reduces the exposure of the company to the risk12. References: CompTIA Cloud Essentials+ Certification Study Guide, Second Edition (Exam CLO-002), Chapter 4: Risk Management, pages 104-105.

RDP stands for Remote Desktop Protocol, which is a protocol that allows a user to remotely access and control a Windows-based computer or virtual desktop from another device over a network. RDP can be used to provide access to a Windows VDI, which is a virtual desktop infrastructure that delivers Windows desktops and applications as a cloud service. RDP can provide a full graphical user interface, keyboard, mouse, and audio support, as well as features such as clipboard sharing, printer redirection, and file transfer. RDP can be accessed by using the built-in Remote Desktop Connection client in Windows, or by using third-party applications or web browsers. RDP is more suitable for accessing a Windows VDI than other protocols, such as VPN, SSH, or HTTPS, which may not support the same level of functionality, performance, or security. References: CompTIA Cloud Essentials+ Certification Exam Objectives1, CompTIA Cloud Essentials+ Study Guide, Chapter 6: Cloud Connectivity and Load Balancing2, How To Use The Remote Desktop Protocol To Connect To A Linux Server1