ECBA Exam Results

In the context of business analysis, interviews are a fundamental elicitation technique used to gather detailed information. There are two basic types of interviews: structured and unstructured. A structured interview is one where the interviewer comes prepared with a specific set of questions that are asked in a systematic manner. This approach ensures consistency and comparability of responses. On the other hand, an unstructured interview is more flexible, allowing the conversation to flow more naturally based on the interviewee’s responses. This can lead to the discovery of information that might not have been uncovered through a structured approach. References: The information aligns with the guidelines provided by the International Institute of Business Analysis (IIBA) and is verified according to their standards for elicitation techniques12.

 Observation is a technique used in business analysis to elicit information by viewing and understanding activities in their context. It involves watching how stakeholders perform tasks, interact with systems, and cope with problems in their natural work environment. This technique helps business analysts gain insights into the needs, preferences, challenges, and goals of users and stakeholders, especially in situations where they may not be able to articulate their requirements clearly.

References: The information is verified as per the Business Analysis Learning documents and resources, which discuss various elicitation techniques including observation

A cultural assessment is essential for a business analyst when analyzing the current state of an enterprise because it helps to determine if stakeholders comprehend the value delivered by the current state and whether they are satisfied with it or if a change is needed. This understanding is crucial for ensuring that any proposed changes align with stakeholder expectations and the organizational culture. References: The rationale for performing a cultural assessment is supported by resources that discuss the importance of understanding stakeholder satisfaction and the value delivered by the current state as part of the analysis of an enterprise12.

A data flow diagram illustrates the movement and transformation of data between externals (entities) and processes. The output from one external or process is the input to another. The data flow diagram also illustrates the temporary or permanent repositories (referred to as data stores or terminators) where data is stored within a system or an organization. The data defined should be described in a data dictionary.