Complete IIA-CIA-Part1 IIA Materials

A consulting engagement, as opposed to an assurance engagement, is characterized by the auditor providing advice and recommendations upon request. In option C, an internal auditor assessing the cost-effectiveness of a new customer service system initiative represents a consulting role where the auditor provides expertise to aid decision-making, rather than verifying compliance or control effectiveness.References: Institute of Internal Auditors (IIA) Standards and Guidelines.

An indicator that an organization's risk management processes are effective is that organization-wide mechanisms exist to enable the identification and assessment of all significant risks. This approach ensures that risks are managed on an enterprise-wide basis, aligning risk management strategies with the organization's objectives and promoting a comprehensive understanding and management of risks throughout the entity. References: Institute of Internal Auditors (IIA) - International Professional Practices Framework (IPPF), Risk Management in Practice

The engagement supervisor should encourage the auditor to improve communication skills. Effective communication is essential for internal auditors, especially in ensuring that process owners have the opportunity to respond to and clarify any issues raised in the draft audit report. This collaboration helps ensure that the audit findings are accurate and that any misunderstandings or errors are resolved before the report is finalized. Encouraging better communication also helps build a positive relationship between the audit function and the audit clients.

References:

The IIA Standards: Standard 2420 – Quality of Communications: "Communications must be accurate, objective, clear, concise, constructive, complete, and timely."

IIA Practice Guide: "Effective Communication for Internal Auditors": Emphasizes the importance of clear and effective communication in the audit process, including involving audit clients in the review of draft reports.

According to IIA standards, the internal audit activity should assist in maintaining effective controls but should not assume management's responsibilities, such as implementing or ensuring controls, to preserve its independence​​.