CGEIT Isaca Exam Lab Questions

 A process maturity framework and documented procedures are primary factors in ensuring the success of an enterprise quality assurance program because they provide a clear and consistent way of measuring, monitoring, and improving the quality of the processes and products. A process maturity framework, such as the Capability Maturity Model Integration (CMMI), defines the levels of maturity and the best practices for each level. Documented procedures, such as standard operating procedures (SOPs), define the steps, roles, responsibilities, and tools for each process. These factors help to ensure that the quality assurance program is aligned with the business objectives, customer expectations, and industry standards. 

 Ensuring that the system is maintained in compliance with enterprise architecture (EA) standards is the most effective way to prevent an IT system from becoming technologically obsolete before its planned return on investment (ROI), because it ensures that the system is aligned with the current and future business needs, goals, and strategies of the organization. Enterprise architecture (EA) standards define the principles, guidelines, and best practices for designing, developing, and managing IT systems in a consistent, coherent, and integrated manner across the organization. By following EA standards, IT leaders can ensure that the system is compatible with the existing and emerging technologies, platforms, and frameworks that support the business processes and functions. EA standards also help IT leaders to monitor and evaluate the performance, quality, security, and reliability of the system, and to identify and address any gaps, issues, or risks that may affect its functionality or value. EA standards also facilitate the communication and collaboration among different stakeholders involved in the system lifecycle, such as business users, IT staff, vendors, and auditors. By maintaining the system in compliance with EA standards, IT leaders can ensure that the system delivers the expected benefits and value to the organization and achieves its planned ROI. References := ISO/IEC/IEEE 42020:2019(en), Software, systems and enterprise ? Architecture processes, Sample: Enterprise Architecture Standards - CIO Portal, Obsolescence management for IT leaders - Information Age

 A change management program is the best option to prevent the problem of a lack of stakeholder buy-in to the innovation improvement initiatives, because it is a systematic and structured approach to managing the human side of change and ensuring that the stakeholders are engaged, informed, and committed to the change process. A change management program can help to identify and analyze the stakeholders, their needs, expectations, and concerns, and develop appropriate strategies and actions to communicate, educate, involve, and support them throughout the change journey. A change management program can also help to assess and address the potential risks, barriers, and resistance to change, and monitor and measure the effectiveness and outcomes of the change initiatives. According to Making Change Happen: 5 Keys to Driving Successful Change Initiatives, “Stakeholders are all the people who affect or are affected by the change initiative. Project participants can’t make the change happen by themselves. They need champions and supporters. It’s important to align stakeholders around the overall vision and then actively engage them throughout the process.”

An information governance framework is the structure that provides a holistic overview of the influences that inform how an organisation creates and manages its enterprise-wide information assets (records, information and data)1. It defines the roles, responsibilities, policies, standards, and processes for ensuring effective and secure information management. If a new and expanding enterprise has collected a large amount of data in a short period of time, it may face data breach and privacy risks if it does not have a robust and comprehensive information governance framework in place. Therefore, the IT steering committee’s first course of action should be to assess the current state of the information governance framework, identify any gaps or weaknesses, and implement improvements or changes as needed. This will help the enterprise to protect and preserve its information assets, comply with legal and regulatory requirements, and enable ethical and efficient use of information. Mitigating and tracking data-related issues and risks, modifying legal and regulatory data requirements, and defining data protection and privacy practices are important actions, but they are not the first course of action. They are more likely to be part of the implementation or improvement of the information governance framework after it has been assessed. References := Establishing an information governance framework