ASQ CQE Based on Real Exam Environment

To determine which problem area should be targeted for improvement first, we need to consider both the dollar savings and the probability of success. Calculating the expected savings (dollar savings multiplied by the probability of success) for each problem area gives us a clear picture:

A: 100,000 * 0.15 = 15,000

B: 92,000 * 0.30 = 27,600

C: 84,000 * 0.20 = 16,800

D: 72,000 * 0.33 = 23,760

Problem Area B has the highest expected savings (27,600), making it the best target for initial improvement efforts based on the given data. References:

Quality Management for Organizational Excellence by David L. Goetsch and Stanley Davis.

ASQ Certified Manager of Quality/Organizational Excellence Handbook.

The diagram shown is typical of an interaction plot used in the analysis of designed experiments.

Confounded:

Confounding occurs when the effects of two factors cannot be separated. The diagram does not indicate this.

Replicated:

Replication refers to repeating the experiment or conditions multiple times to ensure reliability, not depicted here.

Show Randomization:

Randomization refers to the random assignment of treatments to experimental units. The plot does not indicate this.

Show Interaction:

Interaction occurs when the effect of one factor depends on the level of another factor.

The crossing lines in the plot indicate that the response to Factor A changes depending on the level of Factor B, demonstrating an interaction between the two factors.

References: Design of experiments (DOE) and statistical analysis texts.

An effective design review ensures that the design meets certain established criteria and standards. This helps in objectively evaluating the design to find any discrepancies or improvements needed. The other options are not necessarily true for every effective design review:

A: Design reviews can occur at various stages, not just when the design is complete.

B: While brainstorming might be part of the process, an effective review should have structure and defined criteria.

D: The review can involve multiple stakeholders, not just the development team.

A system audit evaluates the overall quality management system (QMS) of an organization to ensure it conforms to established standards, such as ISO 9001.

This type of audit examines whether the processes and activities are effectively integrated and implemented to achieve quality objectives.

It focuses on the adequacy and compliance of the entire QMS rather than individual processes or products.

References: ISO 9001 and the ASQ "Quality Audits for Improved Performance" emphasize the role of system audits in assessing conformance to quality programs.