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VeriSM Foundation Questions and Answers

Question 1

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.

Which activity is not a feature of Shift Left?

Options:

A.

Auto-correction of operational issues after they have occurred

B.

Auto-detection of potential operational issues before they occur

C.

Automatic incident referral to second line support

D.

Self service incident diagnosis

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Question 2

How does governance flow through an organization?

Options:

A.

Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

B.

Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

C.

Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

D.

Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

Question 3

There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?

Options:

A.

Implement one-on-one meetings between team members

B.

Provide team-building activities for each team

C.

Reward teams who achieve their goals ahead of target

D.

Share information on the organization’s strategies