Salesforce Related Exams
Salesforce-Contact-Center Exam

This Salesforce-Contact-Center Exam is ideal for individuals aspiring to build successful careers in Salesforce Service Cloud administration and support. It caters to:
The Salesforce Contact Center and Salesforce Net Zero Cloud exams are designed to validate different sets of skills and expertise within the Salesforce ecosystem. Here's a comparison between the two:
The environments that should have a two-way deployment connection in
this scenario are Test Sandbox and Production Org.
Which requirement needs to be met to perform a quick deployment for
change sets or Metadata API components without testing the full
deployment?
The consultant needs to specify the Inbound Flow Action in the channel
setting, in addition to selecting the flow, to use the Omni-Channel flow for
the Enhanced Bot.
During a workshop, management at a company explains that its contact
center has specific teams supporting specific accounts. Customers generally contact the company through email. The case goes to a general
queue, where the agents pick up the case manually.
Management would like available agents to receive the cases automatically
so they do not pick cases. They also require that if the case cannot be
directed to the correct agent, there is a fallback option. The agent can be
assigned cases from different channels and would like this incorporated
into the routing model.
Which setting in Email-to-Case should a consultant recommend the
company utilize?
The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?