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Salesforce-Contact-Center Exam Dumps : Salesforce Contact Center Accredited Professional Exam

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Salesforce Salesforce-Contact-Center Exam Dumps FAQs

Q. # 1: What is the Salesforce Contact Center Accredited Professional Exam?

The Salesforce Contact Center Accredited Professional Exam is a certification designed to validate your skills and knowledge in managing and optimizing contact centers using Salesforce solutions.

Q. # 2: Who is the target audience for the Salesforce-Contact-Center Exam?

This Salesforce-Contact-Center Exam is ideal for individuals aspiring to build successful careers in Salesforce Service Cloud administration and support. It caters to:

  • Service Cloud Consultants
  • Service Cloud Administrators
  • Customer Support Specialists
  • Help Desk Agents

Q. # 3: What topics are covered in the Salesforce Salesforce-Contact-Center Exam?

The Salesforce-Contact-Center Exam covers topics such as Discovery, Design, Implementation, and Optimization of contact center functionalities using Salesforce.

Q. # 4: How many questions are on the Salesforce Contact Center Accredited Professional Exam?

The Salesforce Contact Center Accredited Professional Exam consists of around 50-60 questions.

Q. # 5: How long is the Salesforce Salesforce-Contact-Center Exam?

The Salesforce-Contact-Center Exam duration is 90 minutes.

Q. # 6: What is the passing score for the Salesforce Salesforce-Contact-Center Exam?

The passing score for the Salesforce-Contact-Center Exam is 70%.

Q. # 7: What is the difference between Salesforce Salesforce-Contact-Center and Salesforce-Net-Zero-Cloud Exam?

The Salesforce Contact Center and Salesforce Net Zero Cloud exams are designed to validate different sets of skills and expertise within the Salesforce ecosystem. Here's a comparison between the two:

  • Salesforce Contact Center: The Salesforce-Contact-Center Exam Focuses on testing the candidate's knowledge and skills related to managing and configuring contact center solutions using Salesforce technologies. It covers areas such as customer service strategies, case management, automation, omni-channel support, and integration with third-party applications.
  • Salesforce Net Zero Cloud: The Salesforce-Net-Zero-Cloud Exam is targeted towards professionals working with Salesforce's Net Zero Cloud, which helps organizations track their carbon footprint, manage sustainability data, and achieve their environmental goals. It covers areas like sustainability tracking, carbon accounting, emissions management, and environmental compliance.

Q. # 8: How can I track my progress in the Salesforce-Contact-Center Exam preparation?

CertsTopics offers progress-tracking tools within our Salesforce-Contact-Center testing engine. You can monitor your scores, identify weak areas, and use our Salesforce-Contact-Center Questions and Answers to continuously improve your performance.

Q. # 9: What are some best practices for passing the Salesforce Contact Center Accredited Professional Exam?

To succeed, focus on studying Salesforce Service Cloud features, understanding automation tools, practicing with Salesforce-Contact-Center exam dumps from CertsTopics, and taking our Salesforce-Contact-Center practice tests to get familiar with the Salesforce Contact Center Accredited Professional Exam format and question types.

Q. # 10: How frequently are the Salesforce-Contact-Center Exam materials updated on CertsTopics?

CertsTopics ensures that our exam materials, including Salesforce-Contact-Center exam dumps and practice tests, are regularly updated to reflect the latest Salesforce exam content, so you always get the most accurate preparation Salesforce-Contact-Center study materials.

Salesforce Contact Center Accredited Professional Exam Questions and Answers

Question 1

The environments that should have a two-way deployment connection in

this scenario are Test Sandbox and Production Org.

Which requirement needs to be met to perform a quick deployment for

change sets or Metadata API components without testing the full

deployment?

Options:

A.

Each class and trigger that was deployed is covered by at least 75% jointly

B.

Tests in the org or al local tests are run and Apex trigger have some

coverage

C.

Components have been validated successful for the target event within least

70 days

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Question 2

The consultant needs to specify the Inbound Flow Action in the channel

setting, in addition to selecting the flow, to use the Omni-Channel flow for

the Enhanced Bot.

During a workshop, management at a company explains that its contact

center has specific teams supporting specific accounts. Customers generally contact the company through email. The case goes to a general

queue, where the agents pick up the case manually.

Management would like available agents to receive the cases automatically

so they do not pick cases. They also require that if the case cannot be

directed to the correct agent, there is a fallback option. The agent can be

assigned cases from different channels and would like this incorporated

into the routing model.

Which setting in Email-to-Case should a consultant recommend the

company utilize?

Options:

A.

Flow Settings

B.

Case Owner Settings

C.

Task Settings

Question 3

The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?

Options:

A.

Net Promoter Score (NPS)

B.

Customer Lifetime Value (CLTV)

C.

Customer Effort Score (CES)

D.

First Contact Resolution (FCR) Rate