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Salesforce-Contact-Center Exam Dumps : Salesforce Contact Center Accredited Professional Exam

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Salesforce Salesforce-Contact-Center Exam Dumps FAQs

Q. # 1: What is the Salesforce Contact Center Accredited Professional Exam?

The Salesforce Contact Center Accredited Professional Exam is a certification designed to validate your skills and knowledge in managing and optimizing contact centers using Salesforce solutions.

Q. # 2: Who is the target audience for the Salesforce-Contact-Center Exam?

This Salesforce-Contact-Center Exam is ideal for individuals aspiring to build successful careers in Salesforce Service Cloud administration and support. It caters to:

  • Service Cloud Consultants
  • Service Cloud Administrators
  • Customer Support Specialists
  • Help Desk Agents

Q. # 3: What topics are covered in the Salesforce Salesforce-Contact-Center Exam?

The Salesforce-Contact-Center Exam covers topics such as Discovery, Design, Implementation, and Optimization of contact center functionalities using Salesforce.

Q. # 4: How many questions are on the Salesforce Contact Center Accredited Professional Exam?

The Salesforce Contact Center Accredited Professional Exam consists of around 50-60 questions.

Q. # 5: How long is the Salesforce Salesforce-Contact-Center Exam?

The Salesforce-Contact-Center Exam duration is 90 minutes.

Q. # 6: What is the passing score for the Salesforce Salesforce-Contact-Center Exam?

The passing score for the Salesforce-Contact-Center Exam is 70%.

Q. # 7: What is the difference between Salesforce Salesforce-Contact-Center and Salesforce-Net-Zero-Cloud Exam?

The Salesforce Contact Center and Salesforce Net Zero Cloud exams are designed to validate different sets of skills and expertise within the Salesforce ecosystem. Here's a comparison between the two:

  • Salesforce Contact Center: The Salesforce-Contact-Center Exam Focuses on testing the candidate's knowledge and skills related to managing and configuring contact center solutions using Salesforce technologies. It covers areas such as customer service strategies, case management, automation, omni-channel support, and integration with third-party applications.
  • Salesforce Net Zero Cloud: The Salesforce-Net-Zero-Cloud Exam is targeted towards professionals working with Salesforce's Net Zero Cloud, which helps organizations track their carbon footprint, manage sustainability data, and achieve their environmental goals. It covers areas like sustainability tracking, carbon accounting, emissions management, and environmental compliance.

Q. # 8: How can I track my progress in the Salesforce-Contact-Center Exam preparation?

CertsTopics offers progress-tracking tools within our Salesforce-Contact-Center testing engine. You can monitor your scores, identify weak areas, and use our Salesforce-Contact-Center Questions and Answers to continuously improve your performance.

Q. # 9: What are some best practices for passing the Salesforce Contact Center Accredited Professional Exam?

To succeed, focus on studying Salesforce Service Cloud features, understanding automation tools, practicing with Salesforce-Contact-Center exam dumps from CertsTopics, and taking our Salesforce-Contact-Center practice tests to get familiar with the Salesforce Contact Center Accredited Professional Exam format and question types.

Q. # 10: How frequently are the Salesforce-Contact-Center Exam materials updated on CertsTopics?

CertsTopics ensures that our exam materials, including Salesforce-Contact-Center exam dumps and practice tests, are regularly updated to reflect the latest Salesforce exam content, so you always get the most accurate preparation Salesforce-Contact-Center study materials.

Salesforce Contact Center Accredited Professional Exam Questions and Answers

Question 1

The customer requires secure access control for sensitive customer data. Which data model element contributes to data security?

Options:

A.

Utilize custom fields to capture all types of customer information without access restrictions.

B.

Configure field-level security to grant selective access to sensitive data based on user roles and permissions.

C.

Implement third-party data encryption solutions for additional security layers.

D.

Store all customer data in one field without any segregation or access control mechanisms.

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Question 2

The IT team wants to integrate Salesforce with their existing CRM system. Which future functionality would facilitate this?

Options:

A.

Utilize standard Salesforce connectors and APIs for seamless data exchange.

B.

Develop custom Apex code to synchronize data between the two systems.

C.

Implement point-to-point integrations with unique data mappings for each field.

D.

Migrate all Contact Center data into the existing CRM system to avoid integration complexity.

Question 3

Ursa Major Solar (UMS) wants to offer the new Messaging for Web channel on its Azure based Experience Cloud site. However, UMS wants authenticated users to go directly to an agent and guest users to be connected with an Einstein Bot.

How should a consultant suggest UMS configure its Experience Cloud site to support this?

Options:

A.

Use conditional visibility on the Embedded Messaging component to show

one for the users and one for guest users to alter the routing destination

B.

Pass in the User ID field as a hidden pre-chat field and check the vice of

that le Channel flow to determine the routing destination

C.

Create a Page Variation for each page where the chat is offerest one for

authenticated one for guest users to alter the routing destination