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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Vendor:
Questions:
205
Last Updated:
Dec 30, 2024
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2024 Study Guide Pdf and Test Engine

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

Question 1

The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?

Options:

A.

Routing Rules

B.

Skill-Based Routing

C.

Entitlements

D.

Omni-Channel Presence

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Question 2

The correct steps for UC to create a service report with 50 object

references are

A consultant has cloned a standard bot as an Enhanced Bot for Universal Containers inbound conversations, which created a simple Omni-Channel flow for the bot

What does the consultant need to specify to use this flow in the channel setting other than selecting the flow?

Options:

A.

Inbound Flow Action

B.

Route Work Item

C.

Fallback Queue

Question 3

The company wants to assess brand loyalty and potential for referrals. Which KPI is most relevant?

Options:

A.

Customer Satisfaction (CSAT) Score

B.

Net Promoter Score (NPS)

C.

Average Contact Handle Time (AHT)

D.

Case Resolution Rate