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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Mar 26, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Salesforce Contact Center Accredited Professional Exam) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

Your design specifies dynamic greetings in email templates based on customer data. Which Salesforce feature enables this personalization?

Options:

A.

Custom Apex code to programmatically insert customer data into email templates.

B.

Merge fields in email templates linked to specific object fields containing customer information.

C.

Process Builder sequences dynamically updating and inserting personalized data into email content.

D.

Einstein Content Recommendations suggesting relevant templates and content based on customer data.

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Question 2

The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?

Options:

A.

Routing Rules

B.

Skill-Based Routing

C.

Entitlements

D.

Omni-Channel Presence

Question 3

Your deployment involves migrating to a new cloud-based Contact Center platform. Which cut-over requirement helps maintain data security and access control?

Options:

A.

Configuring data encryption for transferred information and user access with multi-factor authentication.

B.

Conducting pre-migration security audits and vulnerability assessments of both platforms.

C.

Establishing clear data ownership and access rights for users across the old and new platforms.

D.

All of the above, contributing to a secure and controlled migration process with robust data protection.

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