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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Salesforce Contact Center Accredited Professional Exam) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

While the stakeholders might not be familiar with the term "Continuous Integration," outlining its benefits in terms of improved quality, efficiency, and reduced risk can easily convince them of its value for the Contact Center project. Here are some specific points to highlight Ursa Major Solar wants a consultant to design a solution that will blow its customers take detailed questions about a product's functionality. The customer should be able subject-matter experts and interact with IT support

through available channels in real time.

Which feature should the consultant use to accomplish this?

Options:

A.

Mass Email

B.

Experience Site

C.

Public Groups

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Question 2

Your self-service goals include improving user adoption and engagement. Which metric best reflects this objective?

Options:

A.

Number of self-service articles viewed or downloaded by customers.

B.

Percentage of cases deflected through self-service channels and resolved without agent intervention.

C.

Customer satisfaction ratings and feedback on the self-service experience.

D.

All of the above, providing a holistic view of self-service adoption, effectiveness, and user satisfaction.

Question 3

You need to configure chatbots for different purposes within the Contact Center. Which platform offers the most flexibility?

Options:

A.

Einstein Bots with pre-built templates and AI capabilities for various customer service scenarios.

B.

Flow Builder with drag-and-drop interface for designing chatbot conversations and logic flow.

C.

Dialogflow and similar third-party chatbot platforms integrated with Salesforce.

D.

All of the above, providing options for diverse bot functionalities and integration flexibility.

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