NSK200 Exam Dumps : Netskope Certified Cloud Security Integrator (NCCSI)

Two reasons for the message “Disabled due to error” when hovering the mouse over the Netskope client icon are A. The client service is manually stopped and C. The client health check has failed. The client service is a background process that runs the Netskope client on the user’s device and communicates with the Netskope cloud. If the client service is manually stopped by the user or by another program, the Netskope client will be disabled and show a red dot on the icon1. The client health check is a feature that monitors the status of the Netskope client and performs self-repair actions if any issues are detected. If the client health check has failed, it means that the Netskope client has encountered a critical error that cannot be fixed automatically, such as corrupted files or registry entries. In this case, the Netskope client will be disabled and show a red dot on the icon2. Therefore, options A and C are correct and the other options are incorrect. References: Troubleshooting Netskope Client - Netskope Knowledge Portal, Client Health Check - Netskope Knowledge Portal

The Netskope client can be disabled by the administrator from the Netskope console. This is useful for troubleshooting or maintenance purposes. When the client is disabled by the administrator, it shows the status as “Admin Disabled” and does not apply any policies or steer any traffic. The user cannot enable the client unless the administrator enables it from the console. The other options are not valid reasons for the client to be in an “Admin Disabled” state. References: Netskope Client Status 1, Enable or Disable Netskope Client 2

The error message in the exhibit represents that there is an upstream device trying to intercept the NPA TLS connection. The error message is “ERROR SSL certificate verification failed: self signed certificate in certificate chain”. This means that the Netskope client is receiving a certificate that is not issued by Netskope, but by a device that is intercepting and decrypting the traffic between the client and the Netskope cloud. This can cause the client to fail to establish a secure connection to the NPA service and access the private applications4. To solve this problem, you need to either bypass or trust the upstream device that is performing SSL decryption, such as a firewall or proxy5. Therefore, option D is correct and the other options are incorrect. References: Troubleshooting Netskope Client - Netskope Knowledge Portal, Netskope Client Troubleshooting Guide - The Netskope Community