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MB-910 Exam Dumps : Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 1

A company plans to use Dynamics 365 Sales.

The company requires every Al feature related to sales be available.

You need to determine which solution to use.

Which solution should you identity?

Options:

A.

Dynamics 365 Sales Professional

B.

Dynamics 365 Sales Premium

C.

Dynamics 365 Sales Enterprise

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Question 2

A company uses Dynamics 365 Sales.

You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.

Which standard record type is used to create the forecast?

Options:

A.

Account

B.

Lead

C.

Quote

D.

Opportunity

Question 3

A company uses Dynamics 365 Sales.

You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.

You need to convert the lead to an opportunity and retain all available history.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Qualify the closed lead as an opportunity.

B.

Qualify the reactivated lead to an opportunity.

C.

Convert the copied lead to an opportunity.

D.

Use the Reactivate Lead functionality to reopen the lead.

E.

Create a copy of the lead with data from the original lead.