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MB-910 Exam Dumps : Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 1

You use Customer Insights - Data.

You need to evaluate sales data to identity whether you are meeting business goals. Which object should you create to evaluate the data?

Options:

A.

segment

B.

trend

C.

measure

D.

activity

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Question 2

A company provides mobile catering services for corporate and special events. A cooking team arrives at a customer site with mobile cooking stations and ingredients to prepare meals for a customer audience.

The company has identified that Dynamics 365 Field Service allows them to respond to the following requirements:

• Schedule mobile catering teams composed of one chef, three cooks, and one presenter.

• Ensure that adequate ingredients are available and track ingredient shortages.

• Capture timing details to complete a customer order within three hours.

You need to configure the system.

Options:

Question 3

A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.

Cases need to be assigned to employees based on predetermined criteria.

You need to determine which routing rules to configure.

Which routing rules should you configure?

To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Options: