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MB-910 Exam Dumps : Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 1

A company uses Dynamics 365 Customer Insights - Data.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Options:

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Question 2

You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.

The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.

You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

Options:

A.

Timeline attachment

B.

Word template

C.

Documents tab

Question 3

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.

You need to identify actions that affect lead scores.

Which two actions should you identify? Each correct answer is a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

webpage visits

B.

phone calls

C.

form submissions

D.

event payments