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Microsoft MB-910 Exam With Confidence Using Practice Dumps

Exam Code:
MB-910
Exam Name:
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Vendor:
Questions:
159
Last Updated:
Nov 24, 2024
Exam Status:
Stable
Microsoft MB-910

MB-910: Microsoft Dynamics 365 Fundamentals Exam 2024 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 1

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Options:

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Question 2

You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.

Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Options:

Question 3

An online retail company uses Dynamics 365 Customer Insights - Journeys.

Customers abandon cans with items after shopping on the company s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.

You need to select a feature to send the mail.

Which feature should you use?

Options:

A.

Power Automate desktop flow

B.

Customer interactions timeline

C.

Email campaign

D.

Segment-based journey

E.

Trigger-based journey