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Microsoft MB-910 Exam With Confidence Using Practice Dumps

Exam Code:
MB-910
Exam Name:
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Certification:
Microsoft Dynamics 365 Fundamentals
Vendor:
Microsoft
Questions:
159
Last Updated:
Dec 26, 2024
Exam Status:
Stable
Microsoft MB-910

MB-910: Microsoft Dynamics 365 Fundamentals Exam 2024 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

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Question 1

A company plans to implement Dynamics 365 Sales to manage sales pipelines.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Options:

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Question 2

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

emails

B.

CSV files

C.

Dynamics 365 Commerce

D.

Dynamics 365 Customer Insights

Question 3

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

Options:

A.

Analyze customer sentiment from multiple sources.

B.

Respond to and resolve customer issues by using social media.

C.

Use mixed reality applications to assist technicians performing work in the field.

D.

Use IoT devices and AI to predict when a customer’s equipment will need service.

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