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Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:
MB-230
Exam Name:
Microsoft Dynamics 365 for Customer Service
Certification:
Dynamics 365 for Customer Service Functional Consultant Associate
Vendor:
Microsoft
Questions:
328
Last Updated:
Mar 22, 2025
Exam Status:
Stable
Microsoft MB-230

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Microsoft MB-230 (Microsoft Dynamics 365 for Customer Service) exam? Download the most recent Microsoft MB-230 braindumps with answers that are 100% real. After downloading the Microsoft MB-230 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Microsoft MB-230 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Microsoft MB-230 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

You need to select the steps to create a new macro that will automate opening a new case creation form.

Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Options:

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Question 2

What should managers use to perform weekly reviews with case representatives?

Options:

A.

Tier 1 dashboard

B.

Agent Insights

C.

Connected Customer Service dashboard

D.

Customer Service Performance dashboard

Question 3

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Create a case from email.

B.

Define an SLA and entitlements and set entitlement values for case numbers.

C.

Configure a status reason transition.

D.

Create a case routing rule.

E.

Automatically create or update records.

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