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Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:
MB-230
Exam Name:
Microsoft Dynamics 365 for Customer Service
Certification:
Dynamics 365 for Customer Service Functional Consultant Associate
Vendor:
Microsoft
Questions:
328
Last Updated:
Apr 15, 2025
Exam Status:
Stable
Microsoft MB-230

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Microsoft MB-230 (Microsoft Dynamics 365 for Customer Service) exam? Download the most recent Microsoft MB-230 braindumps with answers that are 100% real. After downloading the Microsoft MB-230 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Microsoft MB-230 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Microsoft MB-230 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

Options:

A.

Assign each queue a workstream.

B.

Add a chatbot to the workstream.

C.

Embed a chat widget in the portal.

D.

Assign chatbots to appropriate queues.

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Question 2

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

A.

Omnichannel supervisor and customer service manager

B.

Omnichannel supervisor and customer service representative

C.

Omnichannel agent and customer service representative

D.

Omnichannel agent and Omnichannel supervisor

Question 3

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?

Options:

A.

20

B.

22

C.

23

D.

25

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