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ITIL-DSV Exam Dumps : ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Question 1

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

Options:

A.

Define

B.

Ideate

C.

Empathize

D.

Prototype

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Question 2

Which of the following is an advantage of a user community?

Options:

A.

Super users are always available to help out users.

B.

Peer support will reduce the risk of privacy violations.

C.

Demand for user support decreases from the service provider.

D.

A user community does not require any interference from the service provider.

Question 3

A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:

Options:

A.

Programme

B.

Project

C.

Emergency Change

D.

Normal Change