ITIL Related Exams
ITIL-DSV Exam

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?
Which of the following is an advantage of a user community?
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a: