ITIL-4-Transition Exam Dumps : ITIL 4 Managing Professional Transition Exam

The correct answer is B. Value stream mapping. This is because value stream mapping is a technique that helps to visualize how a service delivers value to the stakeholders, and identify the risks, dependencies, inefficiencies, and opportunities for improvement along the way12. Value stream mapping involves defining the service vision, mapping the current state, analyzing the current state, designing the future state, and implementing the future state12. By considering how each set of stakeholders will experience the service, the organization is defining the service vision and mapping the current state of the service.

A. An agile approach is not the correct answer, because an agile approach is a way of working that is flexible, iterative, and adaptive to changing requirements and feedback34. An agile approach does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.

C. Workforce planning is not the correct answer, because workforce planning is a process that ensures that an organization has the right people with the right skills at the right time to deliver its objectives . Workforce planning does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.

D. Shift left is not the correct answer, because shift left is a practice that aims to resolve issues as close as possible to their source, and prevent them from escalating to higher levels of support . Shift left does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service. References:

• ITIL 4 Managing Professional Transition Module Sample Paper - English, page 9, question 2, answer B
• ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 10, learning outcome 1.4
• ITIL 4 Managing Professional Transition Course Online - Simplilearn, section 3.2, lesson 3.2.1, topic “Agile Approach”
• ITIL 4 Managing Professional: Transition Module | Axelos, page 2, section “ITIL 4 Managing Professional Transition Module”
• [ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.3, topic “Workforce Planning”
• [ITIL 4 MP Transition: a transformed framework | Axelos], paragraph 4, sentence 2
• [ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.4, topic “Shift Left”
• [Course: ITIL 4 Managing Professional Transition | ITIL USA], paragraph 3, sentence 3

The value driven approach to service design is one of the seven guiding principles of ITIL 4, which are part of the ITIL 4 service value system (SVS). The SVS provides a flexible and adaptable approach to address service management challenges and utilize opportunities. It supports organizations in delivering value to their stakeholders in the form of goods, services, or other results1. The value driven approach to service design is based on the principle of focus on value, which states that everything an organization does should link back, directly or indirectly, to value for stakeholders2. This principle implies that service design should not be driven by technology, processes, or resources, but by the outcomes and benefits that customers and users expect from the service. To achieve this, service design should adopt an iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation. This means that service design should not be a one-time activity, but acontinuous cycle of improvement that involves testing, measuring, and validating assumptions and hypotheses about what customers and users value, and how the service can deliver it3. This approach also enables service design to respond to changing customer needs and expectations, as well as to emerging opportunities and threats in the market. By focusing on value, service design can ensure that the service is fit for purpose and use, and that it contributes to the organization’s overall goals and objectives. References:

• ITIL 4 Managing Professional Transition Module, page 16
• ITIL Service Design: Principles, Process and Its Importance, section 3.2.3
• The ITIL 4 Service Value System Explained, paragraph 1
• ITIL Service Value System (SVS), paragraph 1

Onboarding is one of the six activities in the service value chain, which is the set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and other stakeholders1. Onboarding involves providing the consumer with the agreed service and ensuring that they can use it as intended1. This includes building awareness of the new consumer, such as informing them about theservice features, benefits, and costs, as well as ensuring resources are prepared for service provision, such as allocating staff, equipment, and facilities2. Negotiating service targets with customers is part of the engage activity, which involves understanding the needs and expectations of the stakeholders and establishing agreements on how to meet them1. Designing the service components and infrastructure is part of the design and transition activity, which involves ensuring that products and services continually meet stakeholder expectations for quality, costs, and time to market1. References:

• ITIL 4 Foundation: Service Value Chain
• Transforming customer journeys with ITIL 4 DSV