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ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps : ITIL 4 Specialist: Monitor, Support, FulfilExam

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ITIL 4 Specialist: Monitor, Support, FulfilExam Questions and Answers

Question 1

Why should an organization use workarounds?

Options:

A.

To manage Backlog accumulated by choosing temporary solutions

B.

To help identify problems that have been analysed but not resolved

C.

To reduce or eliminate the impact of problems that cannot be resolved

D.

To ensurethatproblems are investigated

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Question 2

Although many events are captured and processed automatically, some require a human response. Which software tools are MOST important for effective joint work of IT teams responding to events?

Options:

A.

Service configuration management tools

B.

Knowledge management tools

C.

Workflow management and collaboration tools

D.

Analysis and reporting tools

Question 3

An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?

Options:

A.

Level 1

B.

Level 2

C.

Level 3

D.

Level 4