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ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps : ITIL 4 Specialist: Monitor, Support, FulfilExam

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ITIL 4 Specialist: Monitor, Support, FulfilExam Questions and Answers

Question 1

How should an organization BEST assess how well problem management is contributing to the organization's success?

Options:

A.

By measuring and reporting the key performance indicators defined in the practice guide

B.

By engaging independent consultants to assess and report on the practice

C.

By using the ITIL maturity model described in the practice guide

D.

By documenting the organization's service value system

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Question 2

Which of the following is an input to the ‘user query handling’ process?

Options:

A.

Improvement initiatives

B.

Categorized user queries

C.

Recorded and categorized user queries

D.

Guidelines and procedures for triage

Question 3

What process has activities that ensure that messages are directed to the correct audience?

Options:

A.

Service desk optimization

B.

User query handling

C.

Omnichannel communication

D.

Communicating to users