Databricks-Generative-AI-Engineer-Associate Exam Dumps : Databricks Certified Generative AI Engineer Associate

In the context of developing a chatbot for a company's internal HelpDesk Call Center, the key is to select data sources that provide the most contextual and detailed information about the issues being addressed. This includes identifying the root cause and suggesting resolutions. The two most appropriate sources from the list are:

Call Detail (Option D):

Contents: This Delta table includes a snapshot of all call details updated hourly, featuring essential fields like root_cause and resolution.

Relevance: The inclusion of root_cause and resolution fields makes this source particularly valuable, as it directly contains the information necessary to understand and resolve the issues discussed in the calls. Even if some records are incomplete, the data provided is crucial for a chatbot aimed at speeding up resolution identification.

Transcript Volume (Option E):

Contents: This Unity Catalog Volume contains recordings in .wav format and text transcripts in .txt files.

Relevance: The text transcripts of call recordings can provide in-depth context that the chatbot can analyze to understand the nuances of each issue. The chatbot can use natural language processing techniques to extract themes, identify problems, and suggest resolutions based on previous similar interactions documented in the transcripts.

Why Other Options Are Less Suitable:

A (Call Cust History): While it provides insights into customer interactions with the HelpDesk, it focuses more on the usage metrics rather than the content of the calls or the issues discussed.

B (Maintenance Schedule): This data is useful for understanding when services may not be available but does not contribute directly to resolving user issues or identifying root causes.

C (Call Rep History): Though it offers data on call durations and start times, which could help in assessing performance, it lacks direct information on the issues being resolved.

Therefore, Call Detail and Transcript Volume are the most relevant data sources for a chatbot designed to assist with identifying and resolving issues in a HelpDesk Call Center setting, as they provide direct and contextual information related to customer issues.

Problem Context: The engineer needs an open-source LLM with a large context window to develop an application.

Explanation of Options:

Option A: DistilBERT: While an efficient and smaller version of BERT, DistilBERT does not provide a particularly large context window.

Option B: MPT-30B: This model, while large, is not specified as being particularly notable for its context window capabilities.

Option C: Llama2-70B: Known for its large model size and extensive capabilities, including a large context window. It is also available as an open-source model, making it ideal for applications requiring extensive contextual understanding.

Option D: DBRX: This is not a recognized standard model in the context of large language models with extensive context windows.

Thus,Option C(Llama2-70B) is the best fit as it meets the criteria of having a large context window and being available for open-source use, suitable for developing robust language understanding applications.

Problem Context: The chatbot must handle various types of queries and intelligently route them to the appropriate responses or systems.

Explanation of Options:

Option A: Limiting the chatbot to only previous event information restricts its utility and does not meet the broader business requirements.

Option B: Having two separate chatbots could unnecessarily complicate user interaction and increase maintenance overhead.

Option C: Implementing a multi-step workflow where the chatbot first identifies the type of question and then routes it accordingly is the most efficient and scalable solution. This approach allows the chatbot to handle a variety of queries dynamically, improving user experience and operational efficiency.

Option D: Focusing solely on payments would not satisfy all the specified user interaction needs, such as inquiring about event details.

Option Coffers a comprehensive workflow that maximizes the chatbot’s utility and responsiveness to different user needs, aligning perfectly with the business requirements.