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CAT-200 Exam Dumps : CA Service Desk Manager r12 Administrator Exam

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CA Service Desk Manager r12 Administrator Exam Questions and Answers

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Question 1

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

Options:

A.

Notification

B.

Service type

C.

Change order

D.

Object Manager

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Question 2

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

Options:

A.

ACTTVE_PREV

B.

INNITIATE_PREV

C.

DERIVED_PREV

D.

PRIORITY_PREV

E.

URGENCY_PREV

Question 3

You need a combination of private and common categories for Incidents, Problems, Requests, and changes. To achieve this, you need to set up:

Options:

A.

Multi-tenancy

B.

Service contracts

C.

Service contracts with data partitions

D.

Service contracts with function access

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