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CAT-200 Exam Dumps : CA Service Desk Manager r12 Administrator Exam

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CA Service Desk Manager r12 Administrator Exam Questions and Answers

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Question 1

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

Options:

A.

ACTTVE_PREV

B.

INNITIATE_PREV

C.

DERIVED_PREV

D.

PRIORITY_PREV

E.

URGENCY_PREV

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Question 2

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

Options:

A.

Notification

B.

Service type

C.

Change order

D.

Object Manager

Question 3

Each CA Service Desk role record MUST be configured with:

Options:

A.

One form group

B.

One service type

C.

Three work shifts,

D.

Two data partitions.

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