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CA Technologies CAT-200 Exam With Confidence Using Practice Dumps

Exam Code:
CAT-200
Exam Name:
CA Service Desk Manager r12 Administrator Exam
Certification:
Administrator
Vendor:
CA Technologies
Questions:
40
Last Updated:
Dec 27, 2024
Exam Status:
Stable
CA Technologies CAT-200

CAT-200: Administrator Exam 2024 Study Guide Pdf and Test Engine

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CA Service Desk Manager r12 Administrator Exam Questions and Answers

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Question 1

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

Options:

A.

Notification

B.

Service type

C.

Change order

D.

Object Manager

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Question 2

You need a combination of private and common categories for Incidents, Problems, Requests, and changes. To achieve this, you need to set up:

Options:

A.

Multi-tenancy

B.

Service contracts

C.

Service contracts with data partitions

D.

Service contracts with function access

Question 3

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

Options:

A.

ACTTVE_PREV

B.

INNITIATE_PREV

C.

DERIVED_PREV

D.

PRIORITY_PREV

E.

URGENCY_PREV

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