Free and Premium CA Technologies CAT-200 Dumps Questions Answers

You need a combination of private and common categories for Incidents, Problems, Requests, and changes. To achieve this, you need to set up:

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

By default, the Object Manager resides on:

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

Which CA Service Desk administrative roles are available in CA Service Desk? (Choose three)

Each CA Service Desk role record MUST be configured with: