a feature that displays a caller-appropriate application page based on your customer’s native language when you answeryour phone

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

If required, users can manually set the “Closed” status for a service request.

Users can reopen a service request when the status is set to “Closed”.

Users can reopen a service request when the status is set to “Resolved”.

“Closed” status is set by an automaticjob after a specified number of days.

“Customer working” is one of the five seeded status types.

Assign the new business object to a new component.

Assign object access roles to an administrative user.

Map a Visual Builder Cloud Service business object to the object API.

Assign the new business object to a page.