Isaca CCAK Exam With Confidence Using Practice Dumps

 An auditor examining a cloud service provider’s SLA should be most concerned about whether the agreement excludes any operational matters that are material to the service operations, as this could indicate a lack of transparency, accountability, and quality assurance from the provider. Operational matters are the aspects of the cloud service that affect its functionality, performance, availability, reliability, security, and compliance. Examples of operational matters include service scope, roles and responsibilities, service levels and metrics, monitoring and reporting mechanisms, incident and problem management, change management, backup and recovery, data protection and privacy, and termination and exit clauses12. These matters are material to the service operations if they have a significant impact on the achievement of the service objectives and expectations of the cloud customer. The auditor should verify that the SLA covers all the relevant and material operational matters in a clear and comprehensive manner, and that the provider adheres to the SLA terms and conditions.

The other options are not the most concerning for the auditor. Option A is a desirable feature of an SLA, but not a concern if it is missing. Option B is an unrealistic expectation of an SLA, as sourcing and financial matters are usually essential in meeting the SLA. Option C is a specific example of an operational matter that is material to the service operations, but not the only one that should be included in the SLA. References:

Cloud Services Due Diligence Checklist

Cloud Computing: Agencies Need to Incorporate Key Practices to Ensure Effective Performance

 A dot release of the Cloud Controls Matrix (CCM) indicates a technical change (revision, addition, or deletion) of a number of controls that is smaller than 10% compared to the previous full release. A dot release is a minor update to the CCM that reflects the feedback from the cloud security community and the changes in the cloud technology landscape. A dot release does not change the domain structure or the overall scope of the CCM, but rather improves the clarity, accuracy, and relevance of the existing controls. A dot release is denoted by a decimal number after the major version number, such as CCM v4.1 or CCM v4.2. The current version of the CCM is v4.0, which was released in October 20211.

The other options are incorrect because:

A. a revision of the CCM domain structure: A revision of the CCM domain structure is a major change that affects the organization and categorization of the controls into different domains. A revision of the CCM domain structure requires a full release, not a dot release, and is denoted by an integer number, such as CCM v3 or CCM v42.

C. the introduction of new control frameworks mapped to previously published CCM controls: The introduction of new control frameworks mapped to previously published CCM controls is an additional feature that enhances the usability and applicability of the CCM. The introduction of new control frameworks mapped to previously published CCM controls does not require a dot release or a full release, but rather an update to the mapping table that shows the relationship between the CCM controls and other industry-accepted security standards, regulations, and frameworks3.

D. technical change (revision, addition, or deletion) of a number of controls that is greater than 10% compared to the previous full release: A technical change (revision, addition, or deletion) of a number of controls that is greater than 10% compared to the previous full release is a significant change that affects the content and scope of the CCM. A technical change (revision, addition, or deletion) of a number of controls that is greater than 10% compared to the previous full release requires a full release, not a dot release, and is denoted by an integer number, such as CCM v3 or CCM v42.

References:

Cloud Controls Matrix (CCM) - CSA

The CSA Cloud Controls Matrix (CCM) V4: Raising the cloud security bar

Cloud Security Alliance Releases New Cloud Controls Matrix Auditing Guidelines