Isaca CISA Exam With Confidence Using Practice Dumps

 The best evidence that adequate resources are now allocated to successfully recover the systems is a service level agreement (SLA). An SLA is a contract between a service provider and a customer that defines the scope, quality, and terms of the service delivery. An SLA should include measurable and verifiable indicators of the service performance, such as availability, reliability, capacity, security, and recovery. An SLA should also specify the roles, responsibilities, and expectations of both parties, as well as the remedies and penalties for non-compliance. An SLA can help to ensure that the third-party vendor has allocated sufficient hardware and other resources to meet the recovery objectives and requirements of the organization. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

 It is acceptable for an IS auditor to rely on a third-party provider’s external audit report on service level management when the scope and methodology meet audit requirements. This means that the external audit report covers the same objectives, criteria, standards and procedures that the IS auditor would use to assess the service level management. This way, the IS auditor can avoid duplication of work and reduce audit costs and efforts. The service provider’s certification and accreditation, the report’s confirmation of service levels and the report’s release date are not sufficient to justify reliance on the external audit report. References: CISA Review Manual (Digital Version) , Chapter 2, Section 2.3.3.