GCP-GC-ADM Leak Questions

Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Question 5

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

The group is in the wrong Organization

Group chat is only available to administrators

The group is set to members only and they are not members of the group

The group is set to public

Question 6

What is the recommended way to create a .csv file?

Use a text editor, such as Notepad, to create your .csv files

Create a spreadsheet and export it as a .csv file

Use a word processing application, such as Microsoft Word, to create your .csv files

Use a .csv application to create .csv files

Question 7

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

Question 8

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Update the Do Not Call list with records that have the appropriate wrap-up code

Determine how many evaluations per hour to assign to a quality evaluator

Set up a schedule to run a daily report

Automatically assign an evaluation for all calls over 5 minutes

Determine how long to retain recordings and whether to archive or delete them